Objective

Food service management position allowing for parlay of demonstrated organization, customer service, communication, and management skills proven by 8 years of successful, profitable employment.

Profile

Motivated, personable business professional with a successful 8-year track record of food service management experience. Talent for quickly mastering technology, diplomatic and tactful with professionals and non-professionals at all levels, and accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting stringent guidelines.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Hospitality and Culinary Management

Front- and back-of-house operations

Budgeting and Cost Controls

Guest Service Excellence Teambuilding/Training/Supervision

Safety/Sanitation/Quality Controls

Vending/Inventory Management

Sales P & L Management

Profit and Growth Strategies

Scheduling

Professional Presentations

Serv Safe Certified

Professional Experience

CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING

Oversee front-office operations and provide impeccable customer service:

Develop and implement strategic marketing plan to local businesses

MASTERY & ORGANIZATION

Manage all aspects of day-to-day operations as Manager of Whataburger Restaurant:

Elevated gross sales of Whataburger Restaurant in first year as manager and every year thereafter.

Recruited Team members by Interviewing applicants to see who was more suitable for the job.

Did Team member schedules every week while making sure were making labor goals for the week and each day.

Made food and bread orders based on how much we sold and needed for the upcoming weeks.

Employment History

WHATABURGER – HOUSTON, TX

Manager 2007- 2012

LITTLE CEASAR’S PIZZA- HOUSTON,TX

Assistant Manager 2006– 2007

MCALISTER’S DELI- HOUSTON,TX

Manager 2003 – 2006

Education

UNIVERSITY OF HOUSTON DOWNTOWN – HOUSTON, TX

Bachelor of Arts- Business Management

Graduation Date: 2014

PRAIRIE VIEW A&M UNIVERSITY – PRAIRIE VIEW, TX

Bachelor of Arts- Education

Years attended: 2004 – 2007

References

Kendra cooper 832-***-****

Takisha Anderson 832-***-****

Nick jamilla 832-***-****

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