Project Engineer / Project Manager / Field Service Engineer
Resume:
James M. Lester
Oklahoma City, OK 73107
Objective
To function and advance as a field service technician: maintaining, troubleshooting, & repairing biomedical equipment and systems.
Experience
EMD Millipore Incorporated
01/2010-Present
Field Service Engineer
>Repair, maintenance, installation, operator training, and validation of Ultra High purity water systems for use in Clinical, Research, and Pharmaceutical laboratories.
>Trained in ASTM, OSHA, FDA, HIPPA, and ISO standards and compliance in multiple laboratory settings
>Contract sales and management
>Exceeding Company averages in revenue, minimized return calls, repair times, inventory management and customer service ratings.
Immucor-Gamma Incorporated
06/2007-12/2009
Field Service Engineer II
>Repair, maintenance, installation, validation, and operator training on full product line of Immucor
Hem-agglutination and capture technology blood banking automated analyzers.
>Windows based computer systems troubleshooting, installation, and repairs.
>Functioned on rotating schedule as remote access technical support on-call engineer.
>Interfacing of proprietary and customer hosted lab information systems and remote access troubleshooting network. Basic network setup, verification, troubleshooting and repairs.
>Trained in FDA, HIPPA, and JCAHO regulatory requirements of blood banking laboratory setting
>Exceeded company averages in repair times, minimized return calls, customer satisfaction ratings, mean time between failure, inventory management, and overall performance ratings
Olympus America Inc (Diagnostic Services Division)
04/2005-05/2007
Field Service Engineer I
>Repair, maintenance, installation, validation, and customer training on full Olympus line of automated chemistry analyzers, automated Immuno-hematology analyzers, automated blood banking systems and lab sorting robotic systems.
>Windows/dos based/ proprietary OS based computer systems troubleshooting, installation, and repairs.
>Interfacing of proprietary and customer hosted lab information systems and remote access troubleshooting network. Basic network setup, verification, troubleshooting and repairs.
>Trained in FDA, HIPPA, and JCAHO regulatory requirements of clinical laboratory setting
>Exceeded company averages in repair times, return calls, customer satisfaction ratings, and overall performance ratings
United States Air Force Reserve
01/2004 – 09/2009
Biomedical Equipment Technician
>Instructed on Clinical Applications, Operation, theory, hands-on troubleshooting and repair of 42 fields of equipment to include all subsets of equipment in hospital setting (Lab, X-Ray, Anesthesia, Surgical, Telemetry, Sterile Processing, Dental, Patient monitoring, Ventilation, Neonatal care, and others)
>Principles of pneumatics, hydraulics, mechanics, and electronics
>Mechanical and electronic troubleshooting to the component level
>Journeyman (5 level) certification received
>Selected to attended Airman Leadership School
>On the job trainer and certifier
Education
>Bachelor of Science in technical studies. Thomas Edison State College/Rutgers. December 2011
>980 hours of manufacturer specific in house instruction
>Department of Defense Biomedical Equipment Maintenance Technician Diploma
>High school diploma, graduated with honors.
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