Customer Service High School

Hayley Stoker

**** ******* ***** *****, ***** Branch, MS 38654

Cell: 662-***-**** ***************@*******.***

EDUCATION

Olive Branch High School

Gateway Christian School 2007

Nursing courses last year of high school.

EXPERIENCE

Event Pro Strategies Memphis, TN

Promotional Model 2011-present

•Increasing product awareness.

•Providing product information.

•Creating an association in the consumer's mind between the product or brand and a particular idea.

•Handing items to consumers, such as a sample of the product itself, a small gift, or printed information.

First Baptist Church Daycare Olive Branch, MS

Caregiver 2006

•Supervising the children and treating the with dignity and respect.

•Expected to provide care which includes both attention to health care

needs, in compliance with the physician and parents instructions, and age/illness

appropriate activities and behavior guidance.

•Daily completion of all necessary paperwork and any ongoing training requirements

to include accurate documentation of the day of care when caring for moderately ill

children.

•Compliance with parent’s instructions for the care of their child in accordance with

program policy.

•Perform assigned duties in child care setting as directed and within approved

guidelines.

•Compliance with the program policies of licensed facility.

Helping with general housekeeping tasks.

IHOP Restaurant Olive Branch, MS

Hostess 2005

•Answers incoming telephone calls in a prompt and professional manner.

•Manages reservations to effectively seat entire dining room.

•Practices complete guest service by greeting and welcoming guests.

•Possesses knowledge of food and beverages served.

•Able to properly set tables.

•Understand mechanics of service and can arrange tables for large parties.

•Maintains dining room, entrance (interior and exterior) restaurant throughout shift.

•Maintains a clean and organized desk area.

•Ensures that there are plenty of menus for service period.

•Appears and acts in a professional manner.

•Performs additional responsibilities, although not detailed, as requested by a manager at any time.

LEADERSHIP

Able to set a good example to others. Positive, encouraging attitude, good customer service qualities. Hard worker.

COMMUNICATION

Can interact effectively with customers, the public and co-workers. Listen effectively. Respond clearly and directly. Receive written and oral instructions. Assess without being judgmental.

ORGANIZATION

Clear sense of identity, purpose and direction. Able to file and record.

TEAMWORK

Reliable and dependable. Supports ideas and efforts of others. Offer assistance to public and co-workers.

TIME MANAGEMENT

Prioritizes assignments. Accomplishes most important tasks first. Complete and finish required work in time.

OTHER

Work at home as Reborn Doll Artist in free time. Occasional babysitting.

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