Customer Service Management

ALEXANDRA SIRIANNI

*** ******* ***. • Long Branch, NJ 07740 • Phone: 732-***-**** • **************@*****.***

OBJECTIVE:

Seeking a challenging career with a progressive organization which will utilize my skills, abilities and education in communication, public relations, marketing and advertising.

EDUCATION:

Monmouth University: West Long Branch, NJ

•B.A. – Major: Communications / Concentration in Applied Communication, September 2006 - January 2011

Minor: Italian GPA: 3.3

PROFESSIONAL EXPERIENCE:

The Italian American Association of Monmouth County: Malboro, NJ

Public Relations Intern /Italian Instructor: May 2010 – Present

•Planned and implimented an anual Italian American Festival in Freehold, NJ

•Independently obtained sponsors, donations, and advertisers in order to raise funds

•Booked entertainment such as djs, radio stations, bands and vendors for the full four nights of Italian Festival

•Create and implement thematic units in order to teach Italian lessons to children ages 4-16

Ocean Place Resort and Spa: Long Branch, NJ

Spa Receptionist, January 2005 – May 2010

•Deliver high quality customer service to guests of the spa, as well as the hotel.

•Handle all aspects of reservations

•Work with Microsoft Word, Excel, Power Point, Twitter, Access, and Opera computer Systems.

•Correspond with clients, as well as hotel management, on a daily bases both verbally and through letters

•Responsible for completing Quality Improvement Action Forms on a regular basis

•Use Opera daily to input client information and book services.

•Responsible for retail sales and meeting monthly quota

*Offering dependability and positive team spirit, while working effectively in a large team environment

•Exude excellent time management and multitasking skills, while working in a positive team environment.

Discover Lingua: Fair Haven, NJ

Italian Instructor, September 2009 – May 2010

•Responsible for teaching seven students in a beginner Ievel Italian class

•Create and implement thematic units such as foods, holidays, and culture

•Maintain classroom management

•Promoting the Italian culture with an animated and energetic style.

•Communicate with parents and authorities daily regarding student behavior, achievement, and needs.

•Teaching completely in Italian to help strength children’s language skills.

Extra Curricular Activities

• CPR/AED for the Professional Rescuer

• Holy Trinity R.C. Church- Volunteer Catechism teacher (2006-2008)

• Global Understanding Project (2006- present)

• Italian Club (2006- present)

• Problem Solution Certification through West Paces Hotels

• Italian Honor Society

• Italian tutor at Monmouth University (2007-present)

• Cinderella’s Closet ( March 2010)

• Member of the Italian American Association of Monmouth County (2009- present)

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