Collector
Resume:
Ashley N. Criss
Irving, TX 75038
Cell-214-***-****
****************@*****.***
Seeking Challenging Position as a Collections Agent
I am a highly talented Bill Collector with huge experience in locating and notifying customers of delinquent accounts by mail and telephone; skip tracing; receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; keeping records of collection and status of accounts
Summary of Qualifications
FDCPA certified, very aggressive, firm and have the ability to handle irate customers in a professional manner. I have an excellent ability to persuade others to change their minds or behavior. Dialer and call center experience. Experienced in collecting landlord, auto loans, payday loans, medical and credit card debts. Strong phone presence and good communications skills, Basic PC knowledge, Receptionist experience
Professional Experience:
Third Party Collector-Southwest Credit, Plano, TX
October 2009-Present
• Make at least 250 calls per day to clients/debtors.
• Confer with clients/debtors by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts and determine appropriate strategy.
• Generate payments from clients/debtors.
• Locate and monitor overdue accounts, using computers and a variety of automated systems.
• Locate and notify clients/debtors of delinquent accounts by mail and telephone in order to solicit payment.
• Negotiate credit extensions when necessary.
• Notify and turn over account records to attorneys when clients/debtors fail to respond to collection attempts.
• Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased clients/debtors.
• Persuade clients/debtors to pay amounts due on credit accounts, damage claims, or nonpayable checks.
• Receive payments and post amounts paid to clients/debtors accounts.
• Record information about financial status of clients/debtors and status of collection efforts.
• Trace delinquent clients/debtors to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors. (skip tracing)
• Advise clients/debtors of necessary actions and strategies for debt repayment.
• Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
Third Party Collector-CCA-Dallas, TX
July 2007-April 2009
• Make at least 100 calls per day to clients/debtors.
• Confer with clients/debtors by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts and determine appropriate strategy.
• Generate payments from clients/debtors.
• Locate and monitor overdue accounts, using computers and a variety of automated systems.
• Locate and notify clients/debtors of delinquent accounts by mail and telephone in order to solicit payment.
• Negotiate credit extensions when necessary.
• Notify and turn over account records to attorneys when clients/debtors fail to respond to collection attempts.
• Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased clients/debtors.
• Persuade clients/debtors to pay amounts due on credit accounts, damage claims, or nonpayable checks.
• Receive payments and post amounts paid to clients/debtors accounts.
• Record information about financial status of clients/debtors and status of collection efforts.
• Trace delinquent clients/debtors to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors. (skip tracing)
• Advise clients/debtors of necessary actions and strategies for debt repayment.
• Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
Collector-DHL, Irving, TX (Ajilon Finance-Temporary Assignment)
May 2007-June 2007
• Business to business collections
• Sent soft demand letters using MS Word and printed invoices
• Handled high volume of outbound and inbound delinquent calls
• Matched invoices to purchase orders for posting payment information; compared invoices to purchase orders to identify problems regarding terms, quantity/price discrepancies or special handling; contacted vendors to resolve problems involving price/quantity discrepancies
• Reviewed processed invoices and credit memos for correctness; sorted invoices and credit memos into batches for computer entry, calculating control totals and recording batch information on control sheet.
• Highlighted relevant payment data on invoice for entry into computer system and distributed invoice copies according to departmental procedures.
• Entered invoice and credit memo data into computer system.
• Reviewed computer generated invoice batch edit sheets for errors; resolved errors; entered corrections into computer system.
• Mailed copies of invoices to appropriate departments.
• Entered accounting information using excel spreadsheets
Third Party Collector-Anderson, Creshaw & Assoc, Dallas, TX
February 2007-May 2007
• Collected on medical, apartment and payday loan closed accounts in a call center environment
• Handled over 100 outbound and inbound delinquent calls using the dialer phone system
• Gathered bankruptcy and attorney information when needed
• Confer with clients/debtors by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts and determine appropriate strategy.
• Generate payments from clients/debtors.
• Locate and monitor overdue accounts, using computers and a variety of automated systems.
• Locate and notify clients/debtors of delinquent accounts by mail and telephone in order to solicit payment.
• Negotiate credit extensions when necessary.
• Notify and turn over account records to attorneys when clients/debtors fail to respond to collection attempts.
• Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased clients/debtors.
• Persuade clients/debtors to pay amounts due on credit accounts, damage claims, or nonpayable checks.
• Receive payments and post amounts paid to clients/debtors accounts.
• Record information about financial status of clients/debtors and status of collection efforts.
Collector-Citigroup, Irving, TX
December 2006-February 2007
• Collected on jewelry, medical and Radio Shack retail accounts from 0-120 days delinquent in a call center environment
• Handled high volume of outbound delinquent calls using the dialer phone system
• Gathered bankruptcy and attorney information when needed
• Responsible for locating and notifying customers of delinquent accounts, usually by phone but sometimes by letter. High percentage of payment secured and compromises offered where customers are in financial jeopardy.
Cashier-Wal-Mart Super Center, Desoto, TX
June-2006-December 2006
• Provided Customer Service
• Operated a computerized cash register
• Stock
Hostess/Car Side Service-Applebee’s, Cedar Hill, TX
January 2006-June 2006
• Greeted and seated customers
• Cashier (car side service)
• Housekeeping
• Provided Customer Service
Front/Drive thru Cashier-WhatABurger, Dallas, TX
August 2002-May 2005
• Cashier
• Customer Service
• Housekeeping
Front/Drive thru Cashier-Burger King, Duncanville, TX
June 2000-December 2000
• Cashier
• Customer Service
• Housekeeping
Education
• David W Carter High School-Graduate 2005
• Cisco Jr. College-2005-2007
o Bachelors in Business Management
o 30 credits completed
Contact this candidate