Manager Customer Service

Steve Tucker

**** ***** **., ****, **. ****** • 734-***-****

***************@*****.***

PROFILE:

Experience in warehousing, distribution, annual reviews, department budgets, shipping and receiving. Analytical, capable of making quick decisions. Immense understanding of inventory management; inventory analysis. Experience in managing multiple teams at the same time. Solid social interaction skills. Comfortable speaking to large groups.

Expertise in the following key areas:

Warehouse functionality Microsoft office tools Cost cutting

Warehouse design Lean Six principles Communication Organization skills Inventory analysis Green practices

Defusing difficult situations Department KPI’s Project management

CAREER HIGHLIGHT:

Becoming the first inventory coordinator within Fresenius Medical Care, and producing cost saving results, new process’s and improved inventory accuracy

Making numerous trips to warehouses to extend any help and expertise when needed.

Instant results as a supervisor improving multiple shift interactions

Addressing negativity, and its sources, and improving staff and management relations.

Establishing new standards for facility relocations by motivating and empowering staff.

Becoming a manager in a large hospital and academic environment

Computer skills: Proficiency in Microsoft Excel spreadsheets, pivot tables, data formulas, Word documents, Power Point presentations, Visio, Webinars, and Web based resources.. Lawson, PFW, Crystal Reports. Power User for SAP, ADC RF system.

WORK HISTORY

Home Improvement Dec 2011-current

• Residential painting

• Residential electrical

• Residential plumbing

• Residential carpentry

• Floor layout and design

• Teardown and rebuild

• Repair and reconstruct

Uckele Health & Nutrition July 2011-Dec 2011

Shipping and Receiving Manager

Responsible for the following:

• Day to day shipping and receiving

• Planning daily ship outs

• Coordinating with production departments

• Utilizing PFW f or pulling/printing shipping orders

• Responsible for production materials gathering

• SOP training

• Developing innovative best practices

• Warehouse organization

• Day to day cycle counting

University of Toledo Medical College July 2010 –July 2011

Shipping and Receiving Manager

As manager of shipping receiving department,

• Oversee daily packages are accurately received, delivered and shipped utilizing two separate locations

• Training

• Implementing improved efficiencies in campus delivery routes

• Providing the best customer service in a multi dimensional environment

• Managing staff that are in two different unions, on two different campus’s

• Department budget planning in a financially challenged environment

• Cross leveraging multiple operations departments delivery routes

Uckele Health and Nutrition May 2010 – July 2010

Shipping and Receiving Supervisor

Responsible for the following:

• Implementing new “best practices” in a fast growing company

• Assist in writing new policies and procedures

• Improving current shipping process’s

• Training

• Creating better communication channels between critical departments

• Stream lining shipping routes

• Working with shipping vendors to secure economic shipping rates

• Creating weekly department KPI’s

Fresenius Medical Care, Perrysburg, OH and Oregon, OH. 1988 - 2010

Warehouse Supervisor

Responsible for two shifts

Implement best practices for efficient order selection, shipping receiving, resupply, RGA processing.

Assure all training is up to date

Maintaining safe working environment

Continued inventory accuracy best practices

Reaching out to piers in monthly supervisor calls

Assuming a senior role during supervisor meetings

On going one on one developmental meetings with leads, and warehouse staff

Helping staff set goals

Utilizing Lean principles for more efficient order selection

Inventory coordinator

Developed process’s for inventory accuracy

Maintained multiple inventory KPI’s

Assisted in other DC’s to establish best practices

Initiated Pareto Analysis to better understand where to focus improvements

Inputted with personnel on improved inventory SOP’s

Resupply

Responsible for dropping proper material into fixed bin environment

Implementing process’s for improved inventory accuracy

Warehouse worker/ order selector

Accurate order selecting.

Performed wall to wall inventories, and reconciling inventory discrepancies.

Warehouse Receiving

Performed all daily receiving function, accurately recording correct batch/lot number and products into record logs.

Unloading trucks, forklift operations, proper pallet storage.

Communicated any vendor discrepancies to proper channels

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