Customer Service Sales

**** ******* ** • APOPKA, FL *****

PHONE 321-***-**** • E-MAIL *****.********@***.***

ANGIE E.BETANCOURT

PROFESSIONAL PROFILE

To secure a mid-level corporate sales/marketing position in a company that allows me to grow as a professional and as a person. Demonstrated experience in project management, customer service and sales. I am a skilled at learning new concepts, highly trainable, working well under pressure and in teams, and communicating ideas clearly and effectively.

EDUCATION

• Associate on Arts (2011- Present)

Seminole State College –Altamonte Springs, FL

• B.S Degree Hospitality and Tourism Management. (2002 -2005)

Universidad Catolica Santiago de Guayaquil – Guayaquil, Ecuador

• High School Diploma (1995 – 2002)

Academia Catolica Maria Auxiliadora – Guayaquil, Ecuador

SKILLS

• Computer Literacy: Microsoft Office Software, Windows XP.

• Bilingual Spanish and English communication skills.

• +5 Years of experience as a project coordinator and account representative and customer service.

PROFESIONAL EXPERIENCE

• Bilingual Home Base Agent – West Corporation (December 2010- Present)

One of the most important characteristics of this job is supporting multiple client needs. However, depending on the project, you may be: Obtaining, entering and verifying customer information; answering customer questions and resolving issues; or explaining sales features or offering additional products or services.

• Marketing Coordinator – Virtual Productions, LLC (October 2007- November 2010)

Prepared marketing campaigns and projects, handled all the design and the roll out of advertising for the company. Coordinated all designers, vendors, and team members through the projects. Demonstrated success by improving company's image with successful marketing projects and increasing sales.

• Appointment Setter Specialist – Sears Home Improvement Products (February 2006- October 2007)

Responsible for making outbound calls to obtain appointments for Sears Home Improvement Products. Worked in a goal-oriented environment and strived to set quality leads, overcame objections, met productivity goals and uphold strong customer service practices.

• Sales Associate – Max Rave ( May 2005- January 2006)

Store front clothing sales, demonstrated skills in customer service and sales. Worked in a fast paced environment, taking care of all the customers that visited the store. Gained experience in one on one sales and improved customer service skills.

• Customer Support Representative – Porta Ecuador (August 2002 – February 2005)

Worked in a call center environment, providing customer service to customers with service and sales inquiries. Assisted customers with all account related information and used sales skills to increase account value. Demonstrated and improved skills in indirect sales and customer service.

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