Quality Assurance Data Entry
Resume:
Christine Mengel
Waukesha, Wisconsin 53188
********@*****.***
CH2M HILL, Milwaukee, WI
Document Publisher 6/2011 – Present
Format documents to company’s standard style for internal clients. Work with non-standard documents for external clients. Perform copy fitting, copy editing and quality control on documents being published. Ensure client’s needs are met. Qualified backup for in-house reprographics center.
Kohl’s Corporate, Menomonee Falls, WI
Social Media Action Response Team (SMART) 9/2010 – 6/2011
Corresponded with Kohl’s customers through social media networks such as Facebook and Twitter. Worked closely with Digital Marketing (DM) team and provided an intensive weekly competitor analysis. Handled PR issues and worked closely with Kohl’s Office of the President on escalated customer issues.
Kohl’s Corporate, Menomonee Falls, WI
Kohls.com Customer Support Advocate II 6/2009 – 9/2010
Provided exceptional service to Kohls.com customers through e-mail correspondence. Received several awards for high productivity, high quality assurance scores, and perfect grammar.
Kohl’s Committee Work
Kohls.com Script Committee
Co-founder of Kohls.com Script Committee. Analyzed scripts Kohls.com e-service team was using and deleted outdated scripts, updated scripts with correct information, and created a style guide for the e-service team. Efforts improved team’s quality scores, grammar scores, and productivity.
Kohls.com Communication Committee
Created “Best Practices” guide for several e-mail queues in e-service’s e-mail system. Guides are used as a quick reference and for training new team members.
ICM Corporation, Milwaukee, WI
Copywriting Intern 6/2008 – 2/2009
Wrote web and catalog copy for products added to the Direct Advantage and BrownCor company divisions. Edited and performed QC’s on catalog proofs for all company divisions. Updated old web copy for a fresh look. Assisted with competitor analysis, updating pricing for websites, and also performed light data entry and filing.
Generac Power Systems, Eagle, WI
Service Training Intern 6/2007 – 9/2007
Assisted with the coordination of service training courses for Generac dealers across the United States. Assisted with the coordination of Generac University Service Training classes. Performed data entry and filing.
Generac Power Systems, Waukesha, WI
Industrial Sales Intern 6/2006 – 9/2006 and 12/2007 – 2/2008
Maintained Generac Industrial Sales purchase order files. Assisted with a rebate initiative by making phone contact and signing interested dealers up for the rebate offer. Assisted with the filing and tracking of the completed rebate offers. Performed data entry, filing, and other administrative tasks.
Sandburg Café, Milwaukee, WI
Student Worker 9/2005 – 5/2009
Worked as part of Sandburg Café team to run and maintain the dorm cafeteria. Also trained new team members. Worked in the bakery, exhibition cooking line, serving line, and the deli station. Also worked as a cashier. Two –time Director Award recipient for outstanding performance.
Education:
University of Wisconsin-Milwaukee, Milwaukee, WI
Bachelor of Arts, Major in English - Professional and Technical Writing
Minor in French
Graduated – 5/2009
Skills:
Microsoft Office (Excel, Outlook, Powerpoint and Word)
Adobe Acrobat Pro 9
Adobe Creative Suite 5
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