Derrick McNeal Resume

DERRICK MCNEAL

***** ********* ******* *****

St. Louis, MO. 63138

314-***-**** home

******@*****.***

OBJECTIVE: To obtain a full-time position management position where over 6 years of retail and administraion experience will enhance effciency and profitability

PROFILE

* Six years experience providing outstanding service to a diverse clientele

* Excellent interpersonal skills; quickly establish rapport with clients, identify needs and allocate appropiate resources

* Persuasive sales techniques; communicate information with clarity, sincerity, and accuracy

* Strong management and problem solving skills; skilled in prioritizing tasks and meeting deadlines

SELECTED ACCOMPLISHMENTS

Communication, Sales, & Client Relations

* Responded to over 150 telephone calls per day from United Health Care customers regarding insurance benefits and claims disputes and skillfully resolved issues with professionalism and diplomacy

* Cultivated excellent relations with customers and significant repeat business at Steve Madden

* Performed patient and doctor prescription consultations at Express-Scripts

* Processed prescription drug scripts for accuracy and payment at Express-Scripts

MANAGEMENT & OPERATIONS

* Answered incoming calls from providers and members as they relate to eligibility, benefits, claims, and authorization of services, resolve claim inquiries and complaints. Resolves claim edits and suspended claims at Magellan Health Service

* Performed procurement management using a purchasing and enterprise resourse planning system at Harold Pener Man of Fashion and managed the store's shipping , recieving and stocking , and performed inventory audits to insure control of inventory

* Processed and prepared motgage and title loans to be imaged for futher review at CitiMortgage

* Collected payments for the May Company and updated customer account information

* Verified accuracy of submitted claims forms, compiled insurance co-pays, and converted brand name prescriptions drugs to generic brands at Express-Scripts

WORK EXPERIENCE

July2007-Present

Claims Represenative II

Magellan Health Services, Maryland Heights, Missouri

November2006- May2007

Customer Care Professional

UNITED HEALTH CARE, Maryland Heights, Missouri

January2006- November2006

Step Therapy Advocate/Technician

EXPRESS SCRIPTS, Earth City, Missouri

June2005- December2005

Claims Examiner/Processor

PRO STAFF TEMP/EXPRESS SCRIPTS, Earth City, Missouri

October2004- January2005

Sales Associate

STEVE MADDEN COMPANY, Bridgeton, Missouri

April2004- August2004

Collection Associate

THE MAY COMPANY, Earth City, Missouri

April2003- December2003

Document Processor/ Prepper

CITI MORTGAGE, Chesterfield, Missouri

November2001- April2003

Shoe Department Lead/Salesclerk

HAROLD PENER MAN OF FASHION, Saint Ann, Missouri

EDUCATION & PROFICIENCY

SaintLouis Community College, Saint Louis, Missouri

Canidate for Associate of Arts in Business, General Transfer Studies, May 2009

Registered Pharmacy Technician

Microsoft Office Suite: Excel, Access, PowerPoint, Word, Publisher, Outlook

Typing: 45-50wpm

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