Quality Assurance Customer Service

NANCY DESAI

*** ******* ****** *****, *********, IL 60060 U.S.A. Residence: 847-***-****

E-mail: q1ln62@r.postjobfree.com

SUMMARY

• Detail-oriented, self-motivated Medical Technologist with experience in quality assurance, instrumentation, and testing.

• Strong multi-tasking and troubleshooting skills with the ability to prioritize and adapt to rapidly changing situation.

• Exceptionally flexible, diplomatic, organized, dedicated, patient, calm, and reliable.

• Eager and willing to learn new skills and transition knowledge to produce profitable corporate achievements.

PROFESSIONAL EXPERIENCE

Rite Aid Pharmacy, Flushing, NY 2010

Rite Aid Corporation is one of the nation's leading drugstore chains with approximately 4,700 stores in 31 states. Rite Aid is the largest drugstore chain on the East Coast and the third largest drugstore chain in the U.S. with approximately 91,000 associates.

Pharmacy Technician

• Typed prescriptions into the computer, filled medications, filed paper work, and ran cash register.

• Answered customer inquiries and developed a large personal customer base, demonstrating thorough product knowledge and excellent customer service.

• Learned to work efficiently in a fast-paced, high-stress environment while maintaining store operations.

LifeSource - Chicagoland’s Blood Center, Glenview, IL 2006-2008

LifeSource, Chicagoland's Blood Center, is a non-profit corporation operates 22 donor centers, 3 mobile unit supported donor centers and conducts an average of 10 mobile blood drives daily. LifeSource recruits donors, collects bone marrow, and draws blood to separate into useful components like: whole blood, platelets, plasma, stem cells and other special products for hospitals and healthcare customers.

Medical Technologist

• Performed Bacterial detection testing on platelet, pheresis and other products along with CBC testing on platelet, pheresis donor samples and entered results in SafeTrace.

• Completed daily QC of platelet, pheresis products which include testing platelet rich plasma samples for platelet count, splitting of suitable platelet, pheresis products, obtaining samples and testing samples post splitting.

• Performed required maintenance, QC and calibration on laboratory equipment such as Flow cytometer, Cell Counters, BacT/Alert, etc. in a timely manner.

• Maintained all records, laboratory equipment and work area in a clean and orderly fashion by assuring documentation is complete, accurate, organized and follows cGMP requirements.

• Performed necessary troubleshooting to solve instrument problems and assure QC reports are completed in a timely and accurate manner.

• Trained new employees, participated in proficiency and competency evaluation programs, and demonstrated competency in all procedures.

ABBOTT LABORATORIES, Abbott Park, IL 2004-2006

Abbott, $19.7 billion in revenue, combines science and innovation to develop breakthrough medical technologies that advance patient care through leading pharmaceuticals and medical products.

Advanced Quality Technician

• Achieved accurate and timely testing and evaluated different assays using proper procedures on IMx and TDx instruments.

• Gained testing experience through practical and theoretical quality assurance under FDA protocol.

• Maintained inventory, purchase of supplies, and quality control procedures in general.

• Acquired knowledge about laboratory and highly technical equipment and associated procedures.

• Recognized for ability to organize, prioritize, coordinate and perform tasks concurrently during periods of limited staffing and supervision.

• Renowned for getting very low procedural errors, and keeping inventory levels accurate and on time.

LAKE FOREST HOSPITAL, Lake Forest, IL 2004

A 214 bed non-profit community hospital offering an unmatched continuum of healthcare services.

Medical Technologist

• Broadly cross-trained in areas that include, but are not limited to blood bank, hematology, chemistry, and phlebotomy procedures interfacting directly with professional staff and patients in ER, ICU, OR and Recovery.

• Performed and interpreted laboratory tests, demonstrated a keen ability to identify and correct discrepancies; record and communicate test results.

• Ensured quality control of laboratory procedures, staff communication, equipment functionality, and OSHA/FDA compliance.

• Accurately calibrated equipment, basic troubleshooting, and maintenance.

EDUCATION

Bachelor of Science Degree in Medical Technologist, Rush University Medical Center, Chicago, IL 2004

Ten weeks of specialty in blood bank to achieve the educational background from preparing the samples to helping the students in the lab at Rush University Medical Center at Chicago.

PROFESSIONAL MEMBERSHIPS

American Society for Clinical Laboratory Science, 2002

American Society for Clinical Pathologist, 2002

ACTIVITES/COMMUNITY EVENT

Condell Medical Hospital, Libertyville, IL 2005

Volunteered in Physical Therapy Center by helping and bringing the patients to the center safely and observing how the therapy is given.

TECHNICAL SKILLS

PC literate with working knowledge of MS Windows, Words, Excel, and Power Point; and Internet

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