Engineer Customer Service

Frank J. Mares

***** **** ********* ***. 407-***-****

Orlando, Florida 32828 ************@*******.***

*********@*****.***

Will Consider: Contract to Hire/Perm/Contract opportunities

OBJECTIVE & SUMMARY:

Results-driven Professional with a progressive record of success in dynamic environments. Focused self-starter with sound planning, decision-making and problem-solving skills coordinating multiple deadline-driven projects with internal and external relationship building abilities.

Comprehensive knowledge of ISO9000, QS9000 and ISO/TS16949, ISO 9001/13485 quality standards, SPC, 5S, Lean Manufacturing, APQP, PPAP, DFMEA, PFMEA, Control Plan, Capability Study, Gage R&R, Design/Process change implementation, Problem-Solving that includes 8D Corrective Action & Root Cause Analysis. Proficient with MS Word, Access, Excel, PowerPoint, Lotus Notes.

Extensive background and experience in the following competencies:

PRODUCT DESIGN AND DEVELOPMENT MANUFACTURING PROCESSES PROJECT MANAGEMENT PROBLEM SOLVING TECHNIQUES LEAN MANUFACTURING ISO/TS-16949 QUALITY SYSTEM

PRODUCTION CONTROL ISO 13485 QUALITY SYSTEM

CUSTOMER SERVICE INTERFACE MATERIALS MANAGEMENT INTERNAL AUDITING SIX SIGMA

• Demonstrated ability to manage successfully large scale projects, which have resulted in additional business for the company.

• Proven ability to cultivate productive relationships with our customers to achieve corporate goals.

• Excellent qualifications in strategic planning with comprehensive knowledge of management, organizational development, team building and project execution.

• Experienced Project Management Professional with a Passion for Quality and Customer Service.

PROFESSIONAL EXPERIENCE

ESSENTIAL MEDICAL SUPPLY – Orlando, Florida

Manufacturing Engineer March, 2010 – Feb. 28, 2012

Selected by the company to review all product design and manufacturing documentation for any deficiencies and make corrections as required.

• Review of Engineering Design drawings against company design standards.

• Responsible of all pertaining process documentation, PPAP Compliance, Engineering Change Notices, Work Instructions.

• Managing new and existing programs from development stages through release into production in accordance with ISO 9001/13485 Quality System.

• Participate in the investigation of customer, process, material, and equipment concerns and implement corrective actions and error-proofing.

• Creating product schematics to identify individual components.

• Disposition of nonconforming product. Processing of associated nonconformance reports, deviation requests and CAPA requests.

• Tracks and Trends Quality Data; reviews QC work history to optimize inspection throughput. Generates CAPA requests as required to address quality issues with suppliers.

• Initiates improvements in inspection methods to improve product quality, supplier performance and to reduce manufacturing cost and lead time.

SNAP-ON TOOL CO. – Elkmont, Alabama

Process Engineer - Contract October, 2007 – June, 2008

Selected by the company to review all product design and manufacturing documentation for any deficiencies and make corrections as required by the company standards.

• Review of Engineering Design drawings against company design standards.

• Responsible for review of all pertaining process documentation, PFMEA, PPAP Compliance, Process Flow Diagram, Quality Control Plan, Engineering Change Notices, Work Instructions and new process regulation and certification, ISO/TS16949, ISO 14001 Standards Compliance.

• Review of manufacturing documentation (Routing Sheets, B/M’s) against current production processes/procedures.

• Based on the findings of reviewed documents, have issued a PCN to correct the deficiencies.

• Completing revisions to all effected documents.

• Redesigned plant layout for increased manufacturing efficiency, productivity to allow for better material and work flow movement to and from a specific cell, which resulted in 35% savings.

FEDERAL MOGUL CORP. Sealing Systems / Athens, Alabama

Manufacturing Engineer / APQP Coordinator, Manufacturing Plant June, 1997 – July, 2007

Selected from a competitive corporate group of candidates to lead the APQP efforts for major OEM customers (FORD; GMPT; CHRYSLER; TOYOTA; HONDA; CUMMINS; CATERPILLAR; NAVISTAR; EATON) in our manufacturing plant, Athens Alabama.

• Managing new APQP programs (Advanced Product Quality Planning) from development stages through release

into production in accordance with ISO/TS 16949 Quality System.

• Tracking PPAP dates and delivering these project engagements within time and budget constraints for parts under APQP requirements.

• Responsible of all pertaining process documentation, PFMEA, PPAP Compliance, Process Flow Diagram, Quality Control Plan, Engineering Change Notices, Work Instructions and new process regulation and certification, ISO/TS16949, ISO 14001 Standards Compliance.

• PSOs (Process Sign-Off) perform capacity and capability studies.

• Participate in the investigation of customer, process, material, and equipment concerns and implement corrective actions and error-proofing. (8-D Response)

• Feasibility studies, quote/cost analysis and cost variance reduction

• Perform time and capacity studies, uptime/downtime evaluations, bottleneck analyses and conduct cycle time reduction projects.

• Perform trend analysis and Pareto charting for quality non-conformances and scrap

• Facilitating IMDS reports for customer review and approval.

• Tracking prototype parts from inception of order through completion.

• Review and approve prototype parts and documents required before shipment to customer.

• Review & approve supplier PPAP submissions.

• Conducting Gage R&R.

• Tracking supplier’s performance for quality and delivery. Conducting on site audit.

• Member of the MRB (Material Review Board) team.

• Facilitating process and data collection for productivity improvements or any other project requiring process change, using various problem-solving techniques.

• Tracking annual part validations.

• Facilitating and tracking Visual Acceptance Standards.

• Facilitating Internal Quality Audits in Lead Auditor function for compliance with ISO/TS 16949 Quality System.

• Conducted Time Studies of production operations to determine Cycle Time and capacity, which resulted in:

1. Cycle time reduction by installing tabletop gaging system - Labor savings $ 8,000

2. Elimination of sorting on several parts - Labor savings $ 60,000

3. Cycle time reduction by reprogramming assembly - Labor savings $ 14,000

FEDERAL MOGUL CORP. - Wyandotte, Michigan

Test & Development Engineer, Technical Center May, 1995 – June, 1997

Managed all testing and development activities of new products and materials in the corporate technical lab.

• Cylinder Head, Intake Manifold, Exhaust Manifold Gaskets. Heat Shields, Molded Rubber Seals.

• Evaluate performance of tested gaskets and furnishing test report analysis to the appropriate project manager.

• Designed new test programs and updating existing test programs and procedures to meet customer requirements.

• Presenting recommendations for material or design change to the management for approval.

• Assist with research and development tasks.

• Frequent communication with other company divisions regarding product developments, sharing test results and new development ideas.

• Familiar with various computer software; Windows, Ami-Pro, Freelance Graphics, Adobe PhotoShop, PowerPoint.

Materials worked with: Metals – CRS, Stainless 300 & 400 series, Aluminum

Rubber – NBR, Silicone, Viton

Coatings – Molybdenum Disulphide, Silicone, Teflon, NBR

High Temp Materials – Mica

Teflon Materials – PTFE compounds used to mold billets

Equipment: Stamping Presses, Forming & Closing Tools, Curing Ovens, Injection Molding Machines, Automated

Assembly Machines with various Poke-Yoke devices, Hot Molding Presses for various Teflon compounds,

CNC Lathes, Various Test Equipment-Gages for Hardness, Tensile, Profile, State of Cure and Elasticity.

DETROIT GASKET MFG. CO. – Newport, Tennessee R&D Lab

Product Development Engineer, R&D Lab. May, 1991 – Oct, 1994

Selected by the company to lead research and development activities in product design, new materials, and new manufacturing processes.

• Design and Development of new gaskets for OEM applications.

• Cylinder Head, Intake Manifold, Exhaust Manifold Gaskets. Heat Shields, Molded rubber Seals.

• Development of new product lines and their implementation into production.

• Development of chemical compounds used to enhance performance in specific sealing applications.

• Interface with manufacturing process team to assist with technology transfer.

• Testing and evaluating existing and new materials in accordance with ASTM methods and procedures.

• Evaluating test results and submitting proposals to management for review.

• Equipment frequently operated: Dynamometer-Super Flow SF-1600 data collection system, Instron 4500-Tensile Tester, Various ASTM test fixtures, Word Star 7.0, Harvard Graphics 3.0, Lotus Notes 123, AutoCAD 10.0

CARFEL INC. – Miami, Florida

Project Engineer May, 1990 – December, 1990

Project management responsibility for the design and development of Standard Clutch Program.

• Design and development of product specification per given application.

• Establishing pricing structure for the entire program.

• Establishing product-cataloging system.

• Responsible for quality assurance of manufactured product before shipment to customer.

• Redesigned “Iron” microstructure of elements used to produce sealing rings in automatic transmissions.

ROL MANUFACTURING - Oviedo, Florida

Manager of Engineering and Manufacturing October, 1988 – April, 1990

Selected from a competitive group of candidates to manage the activities of Engineering, Tool & Die and Production personnel.

• Managed drafting and tool & die personnel in maintaining design(s) within company approved specifications.

• Responsible for new product design and development, specification of new and existing materials and development of new production processes.

• Supervising tool & die shop personnel in building new tooling and maintaining existing tooling in production ready state as scheduled.

• Supervising production personnel in maintaining schedules, manufacturing procedures and quality of produced parts.

• Responsible for hiring of qualified new employees and maintaining high work standards and ethics as directed by company policy.

EDUCATION AND TRAINING

FEDERAL MOGUL CORP. – Athens, AL

Project Management course completed

Ford Based FMEA with Robustness Linkage

Ford Based Reverse FMEA Process

CALHOUN COMMUNITY COLLEGE- Decatur, AL.

ISO-9001 Internal Auditing

OAKTON COMMUNITY COLLEGE- Des Plaines, IL

AUTO-CAD SYSTEM: BASIC APPLICATIONS

Mechanical Design

ADVANCED APPLICATIONS

Mechanical Design

INDUSTRIAL MANAGEMENT INSTITUTE- Chicago, IL

Earned a certificate in Supervisory Communication

CHICAGO TECHNICAL COLLEGE- Chicago, IL

Tool & Die Design engineering courses

CSATS/Prague – AUTOMOTIVE TECHNICAL SCHOOL- Czech Republic

Graduated with honors with a Diploma in Automotive Technology, Specializing in Diesel Engine Technology.

Note: US equivalent to Bachelor of Science in Automotive Technology

MEMBER OF THE SOCIETY OF AUTOMOTIVE ENGINEERS (SAE)

2006 – GRAND CHAMPION NORTH ALABAMA JAPANESE BUSINESS ASSOCIATION GOLF TOURNAMENT

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