Customer Service Representative

**** ***** ****** **. # ***

Houston, Texas *****

Home: 713-***-****

Cell: 281-***-****

Career Objectives

Seeking a position as a Office Worker, Customer Service Representative or related field.

Summary of Qualifications

*Over 16 year’s professional experience with the public.

*Proven skill in persevering to solve customers’ problems.

*Self-motivated and confident in making independent decisions.

*Very well organized and able to meet deadlines.

Work History

Jul 01,2010-Mar 27, 2011 Burke Center – Lufkin, Texas

Residential Assistant

Monitors behavior of unaccompanied adults, and maintained order

among the groups. Escorted residence who were unaccompanied

by other staff members between group sections.

Observed and monitored activities read and played games with them.

Prepared and serves meals or formulas. Sterilized equipment used for

Feeding residence, assisted residents their dressing, grooming and bathe.

Oct. 05,2009-Jun 30,2010 Diversified Concepts – Burke Center – Lufkin, Texas

Vocational Specialist

Assist consumers with daily life skills activities within the facility.

Encouraged and trained consumers how to perform house hold duties

for learning propose. Assisted consumers in the restrooms and

administered medications. Recorded weekly notes and record on data

sheets.

Oct. 27,2007-Apr 01, 2009 Memorial Health System – Lufkin, Texas

Transporter

Escorted or transported patients within hospital or other medical facility.

Determining patient name, destination, mode of travel, time, and other

data. Transported patients back to their room after scheduled appointments

or testing. Assisted patient in walking to prevent accidents by falling,

transported non ambulatory and wheelchair patients.

Nov.16,2000 – Oct. 02, 2007 Lufkin Middle School – Lufkin, Texas

Attendance Clerk Aide

Compiled attendance records for school district, issues attendance

permits, and answered inquiries. Obtained district attendance figures

from school daily, using telephone. Sent copy of permit to applicable

school and retained file copy. Answered and inquiries from parents

school officials, using state education code as guide. Inputted students’

attendance and truancy information using students’ ID number, processed

students court cases when 10 or more absences were committed, attended

court sessions and maintained file on each student.

Dec 16, 2004 – Feb 07, 2006 Payless Shoe Source – Lufkin, Texas

Customer Service

Payment for goods or services and records amounts received.

Recomputed itemized lists, and tickets showing amount due, used

a cash register. Made change, cashed checks, and issued receipts or

Assisted customer with cash purchase from customers or employees in

tickets to customers. Recorded amounts received and prepared reports of

transactions. Read and recorded totals shown on cash register tape and

verified against cash on hand.

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