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Customer Service Management

Derby, KS, 67037
August 17, 2012

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Ms. Bryn Nesley

*** ***** ******* ***** *****, Kansas 67037 316-***-****


Operations Oversight Team Leadership & Training Conflict & Dispute Resolution

Highly accomplished professional with diverse experience suspended to transition solid background in Finance and Administration to excel in a management position within the Healthcare industry. Offer outstanding team leadership, behavioral management, and conflict resolution skills. Exceptionally organized and disciplined; posses well-developed interpersonal skills and the ability to motivate and direct others in a supportive, cooperative team environment. Business administration expertise; coordinate with management, cross-functional teams and vendors in the execution of daily tasks and functions. Generate and maintain records and reports, secure equipment and supplies, and comply with all administrative and district policies and regulations.


• Team Leadership & Training

• Time & Behavior Management

• Community Outreach & Service

• Operations Management

• Cross-functional Team Coordination

• Conflict & Dispute Resolution

• Policy & Procedure Administration

• Vendor Relationships

• Counseling & Coaching

Professional Experience

ROYAL CARIBBEAN CRUISE LINES-Wichita, Kansas, 2010-2012

Trade and Support-Representative Executive Cruises

• Handle in bound calls from Travel Partners requiring complex and unique services/Provide advanced product and procedural knowledge/conduct complex research and completes special projects

• Personal presence which is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision and goal and values of a growing corporation.

• Provide excellent communication skills including interpersonal, written and verbal presentation skills

• Ability to interact positively and professionally with a wide variety of individuals, including senior leadership

• Ability to gather information from multiple sources in order to gain a thorough understanding of problems.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited equality exists

• Ability to interpret a variety of instructions furnished in written and oral form

HOC INDUSTRIES, INC.-Wichita, Kansas, 2004-2008

Finance and Administration-Order Entry, Accounts Receivable

• Reduced past due accounts, many past due for several years

• Developed and maintained advanced working relationships with co-workers in one’s own and other departments

• Managed projects with proficiency and handled multiple tasks successfully

• Ability to prepare and deliver presentations based on data received and analyzed

• Skill in exercising a high degree of initiative, judgment, self-direction and discretion to achieve organizational objectives

• Sound analytical and organizational skills. Ability to assume responsibility and organizational priorities and deadlines

• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals

• Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

• Ability to comprehend and/or write complex instructions, reports, business correspondence and policies and procedures

ATRONEX TECHNLOGIES, INC.-Wichita, Kansas, 1999-2003

Accounting-Customer Service Specialist-Return Merchandise Authorization

• Reduced RMA inventory from $250,000 to $40,000 by assessing the strengths and weaknesses of a solution and recommending the appropriate action

• Determine program flow and logically analyzed an issue

• Perform a full range of administrative functions of a highly responsible and confidential nature

• Ability to define problems, collect data, establish facts, and draw valid conclusions

• Experience with standard office equipment including, computer, fax machine, and multi-line telephone

• Experience using Microsoft Office Suite products including Excel. Excellent skills and/or understanding of data analysis and presentations

• Proficient at Internet research with the ability to work effectively with computerized databases

• Ability to effectively present information and respond to questions from managers, clients, customers, vendors, and the general public


Master of Science-Healthcare Administration-Grand Canyon University-Phoenix, Arizona, June, 2012-to present

Stephen Ministry-Woodlawn United Methodist Church-Derby, Kansas, 2007

Excel I and II-New Horizons-Wichita, Kansas, 2006

Bachelors of Science-Management and Organizational Development-Tabor College-Wichita, Kansas-Graduate, 2004

Butler County Community College-Business Administration-McConnell AFB, and Rosehill, Kansas, 2000-2003

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