Customer Service Management

Kimberly A. Saddler

***** **** ***. ******* ***, WA 98023 • 253-***-**** • *******@*****.***

PROFILE

Detail-oriented, project management, business development leader and office management, committed to excellence with a ten year established record of accuracy and reliability.

EDUCATION

University of Phoenix Tacoma, WA. 98408

AA Business Management 2012

Undergraduate Project Management Program

Tacoma Community College Tacoma, WA. 98408

MCSE 2001

Knowledge, Management, and Technology

• Excellent oral and written skills with a results oriented attitude.

• Strong writing intensive skill

• Literate in a wide variety of commercial word processors, databases, and spreadsheet applications.

• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

• Knowledge of administrative and clerical procedures and systems, managing files and records, and other office procedures and terminology.

PROFESSIONAL HISTORY

2004-2011 Love & Kindness Childcare Learning Center Exempt Executive Assistant

Tacoma, WA

• Developing and drafting policy and procedures for employee handbook.

• Designing student monthly curriculum

• Facilitate visioning, strategic planning, board development, customer service improvement,

performance management. Help organizations align with their values, clarify goals, and identify

obstacles to change.

• Served as Executive Assistant to the President of a multi-million dollar learning center.

• Managed and coordinated executive management activities and schedules.

• Maintained client and donor relationships that stimulated retention and profitability.

• Organized strategic use of human resources and coordinated functions such as employee

compensation, recruitment, personnel policies, and regulatory compliance.

2002-2004 Astounding Solutions Knowledge Engineer

Tacoma, WA

• Created and sold media-based marketing solutions to businesses.

•Managed accounts, traveled and conducted media solution seminars.

•Installed and repaired Windows and Macintosh computers with standardized applications and

networking software, diagnosing and solving problems that develop in their operations.

•Installed and configured local area data communications networks.

2000-2001 Pierce County Housing Accounts Receivable Clerk

Tacoma, WA

•Received and verified invoices and requisitions for goods and services.

• Confirmed that transactions complied with financial policies and procedures.

• Prepared batches of invoices for data entry and entered invoices for payment.

• Processed vendor checks for mailing, and maintained vendor check list.

• Maintained list of accounts receivable/payable and the general ledger.

COMPUTER SKILLS

Proficient in Microsoft Office Word, Excel, PowerPoint, Outlook in the Windows 2000/XP environments, 10-Key, Lotus Notes and Adobe.

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