Octavia Cole

q11k78@r.postjobfree.com

**** *** **** *** *********: 510-***-****

#827

San Ramon, CA 94582

Over 12 years of combined experience in Business Operations and Management, Computer

and Electronics.

Seeking a career that will leverage and augment my diverse skillset; while providing

opportunities for professional advancements and career growth.

Areas of Expertise

Customer Service Customer Satisfaction Teambuilding & Training

Management Enhancement Cost Reduction Strategies

Complaint Handling & Front End Supervision Order Fulfillment

Resolution Sales & Margin Improvement

Operations Management

Professional Experience

Interim Healthcare/Private Cases Charlotte, NC 10/04 to 10/11

Patient Care Technician

Maintained/assist patients with ADLs; vital signs; baths; I/Os; RMOs; ambulation; feeding

SAPPHIRE TECHNICAL SOLUTIONS Charlotte, NC 05/08 to 02/10

Office Manager

Maintained office services by supervising office operations and procedures; preparing

payroll; controlling correspondence; designing filing systems; reviewing and approving

supply requisitions; assigning and monitoring clerical functions and work flows.

Maintained office efficiency by planning and implementing office systems, layouts, and

equipment procurement.

Designed and implemented office policies by establishing standards and procedures;

measuring results against standards, and making necessary adjustments.

Maintained office staff by recruiting, selecting, orienting, and training employees.

Maintained office staff job results by coaching, counseling, and disciplining employees;

planning, monitoring, and appraising job results.

NDANEH’s RESTAURANT ARLINGTON, TX 12/01 to 09/04

Owner

Supervised and coordinated activities of dining room personnel

Executed daily operation of sales, customer service, payroll, processing, purchasing, taxes,

consolidation, and reconciliation.

Trained and managed staff, with procedures, customer service, and money handling, to

achieve improvement in their productivity.

Interviewed, hired and discharged dining room personnel.

SKYTEL/MCI PLANO, TX 04/98 to 12/01

Network Administrator

Monitored network activities and server connectivity; creating and maintaining cases until

resolution of the issue.

Executed daily operation of transmitters and servers, and aided in formulating network

policies.

Advised station personnel on operating procedures to disseminate programs to all parts of

the networks, coordinated program presentation between networks and paging systems.

Structured and maintained frequencies/traffic of paging system

Help Desk, Trouble Shooting, Customer Service/Support, Account Reconciliation.

Tier 2 support.

NATIONAL CASH REGISTER (NCR) Norcross, GA 03/96 to 04/98

Field Technician

Executed daily operation of cash registers and scanners and computers devices to meet

sales need.

Installed and diagnosed register hardware to maintain network function.

Provided technical support to end users and helped impact their proficiency in hardware

and software.

Help desk, Trouble shooting customer Service.

CITIBANK 01/90 to 03/96

Teller/Operations Specialist Oakland, CA

Evaluated adequacy of return on investment of individual branches.

Changed and initiated operational procedures to improve services and make

recommendations for maintenance repair.

Examined financial records of individual establishments.

Prepared reports, summarized findings and made changes and purchase requirements.

Education and Training

BOOKER WASHINGTON INSTITUTE Kakata, Liberia 1980

Computer Electronics

UNIVERSITY OF TEXAS Arlington, TX 1987

Liberal Arts

PARELTA COLLEGE Oakland, CA 1994

Business Administration

NORTH HAMPTON COLLEGE Bathlehem,PA 2007

Surgical Technology

Professional Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss

prevention, time management, leadership, performance assessment, Support, record results/Follow ups and food safety.

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