Foreign Language Interpreter - Ref # 20100909FLI

GULI FARAHI

***** *********** ****** ***********, ** 20155

****.******@*****.*** 703-***-****

CAREER PROFILE

Principle-driven Director of Operations / Human Resource Manager with a proven track record of increasing profits by listening to the customer, leading quality-focused teams, recognizing the value of each employee, and promoting a unified culture of excellence. Recognized for ability to transform operations, establish a corporate vision, and produce immediate and sustainable results; rewarded with series of promotions to regional management. Fluent in English, Pashto, and Farsi; offers expertise across the following areas:

Operations Management

P&L Management

Sales Building

Strategic Business Planning

Management Development

Recognition Culture

Coaching & Mentoring

Customer Satisfaction

Staffing & Training

PROFESSIONAL EXPERIENCE

NOODLES &COMPANY 2008 – 8/2012

Regional Human Resource Manager

Oversee staffing, training, development, benefits, compensations, and employee relations for 57 restaurants throughout the Virginia, Maryland, North Carolina, Tennessee and Ohio Markets.

● Worked directly with the Executive team to build and manage a team of 23 employees to include compensation, benefits, payroll, information system, administration, staffing and HR/people development.

● Responsible for employee, business, and organizational development; as well as employee relations and staffing.

● Designed, implemented, the Restaurant and Team leader programs. These programs provide increased leadership responsibility for the best managers in the company and supported the development of high performing teams.

● Identified, designed, managed, and conducted training programs that accelerated the development and leadership skills of high potentials employees.

● Researched and developed a 12-month Leadership Development Program that prepared top performing managers for future leadership roles.

● Develop, designed, and implemented a selection system that helped managers dramatically improve the quality of employees being hired.

● Designed performance management strategy and tools for all levels of the organization.

JOHNNY ROCKET GROUP 2007-2008

District Director, Virginia; DC and Virginia Beach Markets

Provided guidance and support for operations across the Northern VA, DC, and Virginia Beach

● Supported Regional Director to develop long term strategies and objectives

● Responsible for store P&L and budgets; sales growth of 5-7%, improved labor cost by 2%, and increased net profit by 22%

● Supported the Regional team with succession planning, asset development and financial management

● Redesigned and facilitated a four-day restaurant training program: along with all training material for potential owners

YUM! BRANDS – PIZZA HUT, INC. 1981 – 2007

Director of Operations, Fairfax, VA; NOVA Region (2005-2007)

Directs all operations for 50 stores with 1,500 employees across the Northern VA region, including staffing, manager development, coaching, human resources, facilities management, marketing, and financial results.

● Promotes Pizza Hut’s founding principles of customer mania, belief in people, coaching / support, accountability, executional excellence, positive energy, and teamwork.

● Successfully represents the Pizza Hut brand, implementing company strategies and initiatives throughout the region. Partners with human resources to support company’s diversity program.

● Oversees operations in each business unit to ensure achievement of key deliverables, including staff development, customer service, sales, and profit growth.

● Conducts periodic performance reviews and quarterly rallies to monitor progress and recognize outstanding team members. Helps develop annual operating plan to set regional objectives and tactics.

● Works with the asset development team to identify expansion strategies and consolidation opportunities.

Key Accomplishments

Achieved 5% sales growth and 3% improvement in bottom line profit, 2005.

Developed and implemented the annual operating plan and budget, revenue forecasts, and cost control initiatives, resulting in a $152,000 cost reduction.

Drove operational results for 50 stores, delivering year-over-year improvements in service measures and improving results by 18% with 100% customer satisfaction scores.

Achieved regional sales of approximately $60 million, 2006.

Developed and realigned specific skill sets, reinforced the recognition culture, and created a professional work atmosphere, resulting in a 35% increase in employee retention.

Identified key personnel for advancement into positions of higher responsibility. Developed 4 District Managers, 10 Restaurant Managers, and 25 Assistant Managers; ranked #3 nationwide on all measures.

YUM! BRANDS – PIZZA HUT, INC.

Regional Human Resource Manager, Fairfax, VA; Eastern PA; Boston; Mid-Atlantic; MD/DC (2003-2005)

Oversaw staffing, training, and employee relations for 172 restaurants and 3,600 employees throughout the Boston, Mid-Atlantic, Maryland, and Washington DC regions. Supported 3 Operations Directors, 3 Training Leaders, and 24 District Managers.

● Implemented human resource and training initiatives to improve restaurant excellence and increase profits. Partnered with the Director of Operations to conduct needs analysis.

● Improved Balance Scorecard People Measures results. Streamlined franchises to achieve cohesive branding.

● Collaborated with Operations department to conduct leadership development workshops and new product training as needed. Led efforts for internal development and external recruitment.

● Provided coaching and technical support to strengthen employee relations, performance management, and people development. Worked with legal counsel to manage formal EEOC / litigation responses.

● Managed strategic changes affecting all levels of the organization, including leadership transition, recognition, refranchising, restaurant closure, and consolidations.

Key Accomplishments

Decreased team member turnover from 253% to 120% in the MD/DC region.

Increased management stability from 53% to 88% in the Mid-Atlantic region.

Received the National “Most Improved Management Stability” Award, 2004.

Implemented a diversity strategy in the Eastern territory; championed program through coaching, selection, and mentoring.

Increased the capabilities of multi-unit operators in the execution of HR core processes; built bench and overall leadership. Influenced the strategic organizational tactical plan.

EDUCATION / TRAINING

Bachelor of Business Administration, GEORGE MASON UNIVERSITY, Fairfax, VA, in progress

Professional in Human Resources Certification Course, GEORGE MASON UNIVERSITY, Fairfax, VA

Certified Situational Leadership II (SLII) Facilitator – Ken Blanchard Companies

Certified MBTI Practitioner – CAP, Fairfax, VA

Certified Diversity and Inclusion Facilitator– Yum University

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