Project Manager Customer Service

EILEEN L. CONROY

Raleigh, NC ***** Cell: 919-***-**** Email: q0upz9@r.postjobfree.com

SUMMARY

I am a highly dedicated professional with Project Management experience in the Mobile and Web Industry by delivering applications on iOS, Android platforms. I’ve served as the liaison between corporate, clients globally, outside contractors/vendors, sales, development and QA. I have a Proven track record of delivering projects within budget, scope, and schedule that are defined in the project plan.

My overall objective is to utilizing my Project Management skills, software and design experience to ensure each product is being delivered with the utmost quality and professionalism.

WORK EXPERIENCE

StepLeader (News Over Wireless) - Raleigh, NC Mar 2011 – Aug 2012

Project Manager - StepLeader delivers cutting-edge digital content for local news, weather, sports, media and entertainment for clients on web, iOS and Android platforms. I was responsible for managing the delivery of mobile apps for internal and external clients. By using my organizational skills, creative thinking and problem solving to clearly document stakeholders product specifications, business requirements, feature lists, stats and ad calls to ensure the end result meets expectations.

• As of July 2012: 194 Live Partners, 203 million page views, 84% increase over July 211, Total Ads Served 267,358,301

• Apps for iPhone, iPad, Android & Kindle: WRAL, Scripps & LIN Media News, My Local TV, Local Weather, SportsFan, FanPass, Duck & Buck Commander, Behind Bars, Go Ask Mom, High School Overtime

Specialties

• Determine the client’s scope and objectives, flushing out the workflow process from beginning to end, requirements gathering for functional and technical specs, estimating tasks, scheduling and assigning resources.

• Manage and review through each phase of development, QA and UAT for each project through daily scrum, waterfall and agile processes.

• Story boarding, wire framing, trouble shooting, managing roadblocks, ticket and time tracking while staying in budget.

• Project Management tools, MS Office, MS Project, Zoho, Adobe CS Suite, graphic development, video editing when needed.

Global Compliance–Brightline Learning - Morrisville, NC Nov 2007 – Feb 2010

Project Manager - Global Compliance provides a complete suite of ethical and compliance training products to major corporations around the world. My responsibilities consisted of managing the full-cycle development of customized e-Learning training courses, certification websites and print materials for our clients. I defined project scope based on contracts; implemented detailed project plans and identified risks for internal and external resources. I provided customer kick-off calls, agendas, status reports and follow-up to clients, internal resources and various outside vendors to ensure successful and timely deliveries.

• Delivered multiple small-large scale projects, approximate value of 2.2 million in previous year

• Managed 20-30 client relationships weekly to ensure customer satisfaction, retention and growth

• Delivered 581 Training Courses, projects involved multiple delivery modes - instructor led training, web-based delivery, assessment and evaluation

• Monitored and reported on the status of each project, budget and time reporting

Peopleclick – Raleigh, NC Sept 2006 - Nov 2007

Project Manager – Peopleclick provides software and services to assist companies in their hiring process through the web-based Applicant Tracking System. As a Project Manager of Change Requests, I assisted the clients in customizing their Tracking system software. It was my responsibility to identify, document and track changes through development and QA to meet the clients’ expectations and deadlines.

• Analyzed customers' business requirements and software/product objectives

• Created detailed design template for Developer and QA to meet the customers’ expectations

• Estimated cost and timeframe of resources required for successfully delivery

• Conducted periodic status checks with customers and team to assess progress against plan

• Organized team to updated Pivotal to include the Change Request contract details for active RMS clients. Personally updated all current RMS clients with their contract rate

GRAPHIC – WEB – PRINT EXPERIENCE

Godfrey Group – Morrisville, NC Mar 2003 – Aug 2006

Senior Graphic Designer – The Godfrey Group offers a unique group of creative services and products for trade shows, showrooms, corporate information centers, retail environments and promotional events to company's worldwide. As a Sr. Graphic Designer I was responsible for managing external clients and their display projects to completion.

• Managed preflight of files, editing, designing, printing large scale print projects

• Average product turn around time was two days to one week for 10-15 projects concurrently

• Assisted in the maintenance of the Godfrey Group website and product catalog

• Software used Adobe CS: Illustrator, Photoshop, Dreamweaver, Image Ready and Quark

Contractor: TRC Staffing – Triangle, NC Feb 2002 – Mar 2003

Senior Designer – TRC is a staffing agency for technical contractors. As a Sr. Designer I was contracted out to assist companies with their web or print projects. Web projects consisted of redesigning websites for www.ncgbc.org, www.ncbiopavilion.com, and triangle.winebrats.org. Print projects consisted of corporate brochures, product materials, magazine ads, and direct mail pieces. Print projects were then converted to web. Companies include: NC Biotechnology Center, NC, Time Matters, Edwards Brothers - Lillington NC, CDG Consulting - Charlotte, NC

Strategic Resource Solutions-PSE&G – Cary, NC Sept 1997 - Jan 2002

Marketing Multimedia Designer / Web Maintenance Manager - SRS, a subsidiary of Carolina Power & Light Co., provides facilities management and energy management services to commercial, industrial, educational, and government clients nationwide. SRS provides specialized software, systems, mechanical services and support to help companies maintain multi-site facilities, control building environments, reduce energy costs and manage information more effectively.

As Senior Designer I managed and produced all Graphic Design, Web Development, Desktop Publishing Materials and Sales Presentations from conception to completion. Established and ensured a consistent corporate identity through message content and graphic design. Communicated project status to superiors and ensured timely completion of projects. Maintained all archived files.

Web:

• Designed and maintained all database driven websites for SRS (now a part of the Progress Energy Web Site) SRS Intranet

• Established User Group Web sites for clients: registration forms, documents and member lists

• Managed the process and developed monthly newsletter sent to 1,800 clients: Product Tips, Product Sales, Training Tips, Industry Info, and Company News

• Created storyboards for web site navigation; gathered, organized and modified content

• Assisted software development team by developing icons, splash screen buttons, and banners using Flash, Photoshop

• Tracked website utilizing a site sweep program to troubleshoot problems, determine performance and monitor traffic

• Developed web advertising campaign consisting of banners and search engine spiders

Print:

• Developed all printed material using Photoshop 6, Illustrator 9, InDesign 1.2, PageMaker or Quark

• Documents consisted of: Corporate brochures, product datasheets, case studies and division profiles

• Managed and developed print advertising campaign and media placement, newsletters, tradeshow booth graphics, and miscellaneous corporate materials (i.e. pocket folders, CD labels, posters, trifold handouts, logos, stationary, business cards, envelopes and trinkets)

• Assisted in improving in-house PowerPoint presentations for Board Meetings and Sales Presentations

AT&T - Web Manager, Software Trainer and Executive Assistant Morris County, NJ 1990 - 1997

SKILLS – SOFTWARE

Skills - Project Management, Marketing, Sakes, Customer Service Experience, PMI Training in: Integration, Scope, Time, Quality, Communication, Risk & Procurement Management. Training in Ethical and Compliance, Harassment, Anti Corruption and Diversity.

Software - MS Office, Zoho, DotProject, MS Project, Salesforce, OmniGrafial, Google Docs, Ticket Tracking: Eventum and RT, Applicant Tracking System, and Pivotal. PC and MAC - Adobe: Photoshop, Illustrator, InDesign, PageMaker, Acrobat Reader/Writer, Quark Exp. Dreamweaver and HTML.

EDUCATION

Computer Graphics & Graphics Design courses at Fairleigh Dickinson University, NJ

Associates Degree – County College of Morris

Contact this candidate