Customer Service Sales

Adam G. Johnson

Lompoc, CA

*********@*****.***

Coasthills Federal Credit Union

Lompoc, CA

Member Information Systems Officer 2

November 2008 to September 2010

A MIS Officer 2 provides a full range of internal support, handles programming tasks, Computer Operations, annual releases, and internal hardware and software support.

Conducted diagnostics for internal software and hardware failures. Performed minor repairs, provided updates, and documented installation activities.

Responsible for configuring debit and credit card re-pinning equipment at the branch.

Prepared daily scheduled backups and maintained data communication transactions.

Installed check imaging hardware and software peripheral equipment.

Served in on-call rotations to monitor internal system functions.

TirePros

Santa Maria, CA

Assistant Store Manager

October 2007 to May 2008

Assistant Store Managers are commissioned and sell tires, brakes, motor tune-ups with auto accessories.

Supervised 4-5 employees and assigned specific duties, such as customer service, automobile maintenance and tire installation.

Provided information regarding warranty services and sold insurance plans for retail products.

Ordered, received and inventoried tires and miscellaneous vehicle accessories.

MarketLeader.com

Kirkland, WA

Customer Care Lead

October 2004 to August 2007

The Customer Care department at Market Leader provides technical support to any REALTOR® who uses their database to manage prospective clients via the internet.

Conferred with managerial staff via daily conference call.

Coordinated four staff meetings per week.

Was instrumental in directing support staff, managing 12-15 direct reports and achieving significant improvements in their productivity.

Conducted performance discussions and annual performance reviews.

Interviewed and hired new staff, training new employees with instructional courses.

Participated in site meetings with sales leads, site director and Human Resources to provide updates on customer service issues and staff achievements.

Starbucks Coffee Company Simi Valley, CA

Shift Supervisor

June 2000 to May 2004

Starbucks employees (or “Partners”) are a team engaged in preparing espresso drinks, grinding and packaging coffee for retail sales, and educating customers about new product offers.

Conducted hiring fairs for new employee placement at other stores in the district.

Suggested changes in working conditions and use of equipment to increase efficiency of store, department, and work crew.

Adjusted labor percentage frequently throughout the day based on customer flow.

Consistently met health service standards with strictly enforced safety regulations. frequently inspecting pastries and retail food. Restructured and improved ordering procedures.

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