Manager Management

Alexandra LaPorte

*** ****** **** *****, ******, OK, 73072

QUALIFICATIONS SUMMARY

A bilingual, goal-oriented, adaptable, and open-minded individual with excellent organizational skills, ability to multitask, and strong communication skills; known in previous working environments as a self-starter with ability to work independently and detail oriented person. Strong background in Hospitality Management with over four years of experience.

Experience

Asbury Building Services, Toronto, ON

January 2010 - January 2011

Operations Manager

Ensured clean, compliant and safe cleaning management across eight client sites including buildings, malls and a pharmaceutical company

Assessed the training and monitoring standards of cleaning across client sites

Assured timely delivery of cleaning services

Supervised over 200 employees

Provided regular reports to clients and company regarding services

Bee Clean, Toronto, ON

September 2008 - February 2009

Supervisor

Conducted inspections of cleaning premises and provided feedback on standards and targets

Established and achieved cleaning standards undertaking cleaning duties when necessary

Planned and organized more than 28 cleaners to make sure work was performed to the required standards

Assisted in interviewing and selecting cleaning personnel

Bee Clean, Toronto, ON

March 2008 - September 2008

Assistant Supervisor

Assisted in the supervision and assignment of duties to cleaners

Reviewed and inspected all completed work to make sure that it was performed according to standards.

Performed cleaning duties as necessary

AeroRepublica, Cali, Colombia, South America

August 2000- August 2001

Costumer Service Representative

Provided information to customers about local and international tours, travel routes, accommodation, and fares

Discussed and advised customers on suitable travel options

Made bookings for air tickets and accommodations

Confirmed bookings and notified clients of luggage limits, insurance, medical, passport, visa and currency requirements

Issued tickets for travel, vouchers and other relevant documentation

Trained and advised incoming staff members

Education

Instituto de Educacion Empresarial IDEE, Cali, Colombia, South America

B.S. Hospitality and Tourism Management

SKILLS

Microsoft Office Suite

Fluent in Spanish

Interests

Volunteerism: enjoyed participating in a variety of projects at the Salvation Army Toronto Chapter

Esthetics: completed a course of more than 600 hours in skin care education. Cur

Sports: swimSming, yoga and kick-boxing

References

Available upon request

**********@*****.** • phone: 630-***-****

Contact this candidate