Customer Service Project

MICHAEL IOVINO

* ******* ******, *** *********, Connecticut 06812

203-***-**** • ******.****@*****.***

QUALIFICATIONS SUMMARY

Self-motivated professional eager to continue success as a Writer / Editor, drawing on strong experience, knowledge, education, creativity, and strengths in the following:

Writing & Presentation: Remarkable talent in written expression with great skill in targeting desired audiences through specific wording / phrasing. Highly creative in producing documents that command attention, communicate key ideas, and drive readers to desired action.

Copy Editing: Detail-oriented editor of important business documents, Web content, and promotional material. Broad knowledge of English language usage, grammar, mechanics, and punctuation used to ensure written works are clear, sensible, on-topic, and error-free.

Project Oversight: Exceptionally organized project leader with solid success managing team roles, delegating tasks, coordinating inputs, and meeting strict project deadlines. Presented ideas to board members and worked directly with company CEO on content creation.

Additional Strengths: Technologically savvy with Mac and Windows platforms and with entire MS Office Suite. Fluent in Spanish with valuable customer service experience in busy retail environment. Team-oriented with positive, professional, courteous demeanor.

EDUCATIONAL BACKGROUND

Bachelor of Arts Degree in English, 2011

UNIVERSITY OF CONNECTICUT, Storrs, CT

PROFESSIONAL EXPERIENCE

SHARELOGICAL.COM, Storrs, CT

Editor In Chief (8/2011 to Present)

Related Skills: Content Creation and Management, Team Leadership, Time Management, Task Delegation, Project Oversight, Promotional Writing, Presentation, Market Research

Lead team of writers in creation of high-impact business plans, marketing documents, Web site copy and other materials in line with corporate objectives. Serve as chief liaison between CEO and writing / marketing teams to communicate vision / goals for each assignment, devise / present specific recommendations, and ensure all written works exceed expectations. Delegate writing assignments, edit all incoming submissions for content quality, and consolidate works from multiple sources into single cohesive documents. Track and report on team progress. Coach team members on various writing matters.

Selected Achievements:

Consistently produced beautifully written, aesthetically pleasing documents / copy to strategically position company, reinforce brand, promote company offerings, inform target audiences, and drive readers to desired action.

Innovation Quest Winner for Sharelogical.com business and marketing strategy.

Winner of CCIE Business Plan Competition for creation of Sharelogical.com business plan.

LORD AND TAYLOR, Danbury, CT

Sales Associate (5/2011 to Present)

Related Skills: Customer Service, Client Relations, Product Merchandising, Promotion, Vendor Relations, Account Management

In concurrent role, assist customers with selecting and purchasing a wide range of footwear. Recommend products based on customer tastes / preferences / needs. Organize, arrange, re-stock, and maintain merchandise in assigned area. Register customers for store credit accounts and assist account holders with payments.

UNIVERSITY OF CONNECTICUT, Storrs, CT

English Student (8/2008 to 12/2011)

Gained and applied knowledge in literary analysis, composition, research, business writing, essay writing, journalism, communications, editing, and public speaking. Wrote and revised countless essays on varying literary topics. Led numerous group projects and discussions.

Selected Achievements:

Recipient of English Department recognition for research essay on use of blackface in Shakespearean theater.

Tutored Kappa Sigma Fraternity members in essay writing.

Established strong relationships with professors as future resources and / or references.

Maintained strong academic performance, achieving a 3.5 GPA in major.

KAPPA SIGMA FRATERNITY, Storrs, CT

Fundraising Chair (9/2009 to 5/2010)

Related Skills: Fiscal Management, Budgeting, Organization, Event Planning, Scheduling, Presentation, Influencing, Documentation

Provided outstanding leadership in developing / implementing fraternity fundraising programs and activities in line with university regulations.

Selected Achievement:

Conceptualized, developed, presented to university leadership, and subsequently implemented fraternity Clean-up Program, enabling fraternity brothers to earn money for cleaning up after sports and recreational events.

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