Manager Customer Service
Resume:
Patricia Ogle
********.*.****@*****.***
|EDUCATION | |
| |Currently Enrolled at SPSU- Majoring in Mechanical Engineering | |
| |Graduated Ga Highlands in May 2012 with an Associate's in General | |
| |Studies, Magna Cum Laude | |
|WORKING EXPERIENCE | |
| |Racetrac |2006|
| |Customer Service Representative | |
| |Counted own drawer and made deposits into safe, entered register drawer| |
| |sales data into computer at end of shift, stocked and cleaned coolers | |
| |and beverage stations, tracked waste of roller grill items and | |
| |maintained food safety. Assisted customers at pump and inside store. | |
| |Trained new hires. Restocked pump cleaning convenience stations and | |
| |changed indoor and outdoor trash. Cleaned and sanitized all counter | |
| |surfaces. Followed up on lists of projects assigned by manager. | |
| |McDonald's |2006|
| |Shift Manager |-200|
| | |8 |
| |Trained new employees. Worked every team role as needed. Was | |
| |responsible for counting and depositing in the safe up to 4 drawers | |
| |assigned to staff. Counted waste and ensured proper disposal. Completed| |
| |waste and labor percentage paperwork at end of shift. Communicated with| |
| |team to effectively provide fast, accurate and friendly customer | |
| |service. Helped customers and satisfied customer complaints with | |
| |respect and diplomacy. Ensured safety and facilitated the safe | |
| |departure of customers and crew during emergencies such as power | |
| |outages. I received Employee of the Month and completed BSM classes in | |
| |Atlanta and ServSafe Certification. | |
| |KSU Housing |2008|
| |Housekeeper/Punch Technician/Carpet Technician |-201|
| | |2 |
| |Housekeeping | |
| |Kept the areas clean, welcoming and attractive in 2 offices and up to 6| |
| |residential buildings, including laundry rooms and gymnasiums. | |
| |Performed a variety of cleaning tasks including vacuuming, dusting, | |
| |cleaning ovens and refrigerators, cleaning and stocking bathrooms, | |
| |sweeping, mopping, and other work as assigned by management. Worked | |
| |alone or in teams, with or without direct supervision. Followed up with| |
| |manager or team on assigned tasks. | |
| | | |
| |Punch Technician | |
| |Worked alone or with small teams to renovate over 1,000 bedroom | |
| |apartments, including common areas and kitchens. Installed, repaired, | |
| |or replaces fixtures. Recorded damages and chargebacks on paperwork for| |
| |each unit. Tasks included changing light bulbs, unclogging drains and | |
| |toilets, replacing blinds, securing desks and drawers, repairing or | |
| |rebuilding furniture components, caulking countertops, replacing | |
| |showerheads, and identifying and fixing problems with toilets, | |
| |including toilet flappers and fill valves. Safely utilized ladders and | |
| |personal protective equipment. Used a variety of hand tools and power | |
| |tools. Completed work with focus on safety, speed, and efficiency. | |
| |Carpet Technician | |
| |Cleaned carpet in a total of 11 floors in 2 buildings and documented | |
| |all stains and projects. Gave priority to entrances and tour areas, | |
| |while rotating through the other floors on a weekly and monthly | |
| |schedule. Performed routine maintenance on the Host Extraction machine.| |
| |Used steam upholstery machine for furniture and carpet as needed. Used | |
| |special procedures to remove red dye stains. Pretreated carpet before | |
| |using dry extraction. | |
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