Customer Service Quality Assurance

TERRY KIM

**** ********** **. • Fullerton • CA • 92833 • 714-***-****

******.*****@*****.***

Education University of California, Irvine

-Bachelor of Arts in Quantitative Economics

-Graduated in March 23rd, 2012

-GPA 3.13

Course Highlights:

Probability and Statistics, Math of Finance, Business Statistics, Statistical Method Data Analysis, Business Law, Asymmetric Information, Business Management.

Technical Proficiency:

Microsoft Word, Excel, PowerPoint, R-statistical software.

Work Experience

LBCO USA, LLC. Irvine, CA

Accounting Intern (May 2011 – August 2011)

-Prepared month-end financial reports, reconciled journal entries and filed internal reports.

-Conducted special projects on tax returns for individual, sole proprietor, C-corporation, S-corporation, and Partnership as assigned.

-Managed accounts receivables/payables and bank statement reconciliation under supervision.

-Conducted brief simulation of Quickbook under supervision.

BBQ CHICKEN Irvine, CA

Server (January 2009 - April 2009)

-Maintained store operative requirements for daily business, including adequate staffing and scheduling.

-Provided excellent customer service.

-Implemented accurate cash handling.

PARIS BAGUETTE BAKERY Buena Park, CA

Assistant (May 2008 - January 2009)

-Maintained store operative requirements for daily business, including adequate staffing and scheduling.

-Ensured availability and prompt delivery of merchandising various vendors, and kept optimal inventory level for quality assurance.

-Provided excellent customer service.

-Implemented accurate cash handling.

Leadership & Community Outreach

KARISMA AT UCI Irvine, CA

Founder and Executive Officer (August 2007 – March 2011) -Prepared weekly meetings and fundraisers.

IRVINE BAPTIST CHURCH

Philippines Summer Mission (August 2010) Philippines

-Assisted with medical clinics.

-Provided Vacation Bible Study and English Camp to the natives.

IRVINE BAPTIST CHURCH

Arizona Summer Mission (July 2011) Shonto, AZ

-Provided Vacation Bible Study and English Camp to the natives.

Other Skills

-CPA License Examination prerequisites will be completed in July 2012.

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