Manager, Consultant

RICHARD T. DUNPHY

*******@**********.*** ** Chestnut St. N-1-603-***-**** Home

Exeter, NH 03833

HR, Payroll, Benefit SYSTEMS and OPERATIONAL CONSULTANT

Technology Solutions to HR Processes

Human Resources, Payroll and Benefit Systems Specialist and Strategic Consultant with expertise in creating business-driven/market-driven HR systems nationwide and internationally. Recognized for creating innovative HRIS programs and processes that have delivered strong and sustainable results for recruitment, employee relations, succession planning, compensation, pension and benefits, labor relations, training, organization development, health & safety, time & labor, and Payroll. Experienced in integrating HCM (Human Capital Management Systems) solutions globally. Industry spokesperson on topics of HCM applications and HRO.

HRIS Systems Integration HRIS/HRO Vendor Review HR, Payroll, Benefits Expertise Strategic & Tactical HRIS/HRO Planning HR Outsourcing Expertise Relationship Management

Process Technology & Benchmarking Operational Design & Development Global Payroll Delivery

Project & People Management Technology Market Trends Best Practice Development

SELECTED ACCOMPLISHMENTS:

HR/Payroll/Benefits Implementations and integrations – Strategically lead, planned for and implemented PeopleSoft HCM (Human Capital Management) applications in close integration with related HRIS applications in participation with senior client management and diverse project teams while maintaining budget and time constraints. Delivered these systems to provide high performance and service value across widely dispersed geographies. Integration work has also included point solution HR application in areas such as recruitment, time & attendance, travel & expense and financial applications.

HR, Payroll, Benefits Shared Service development – Leader and Organizational driver in planning development of an HR Shared Service center, based on the entire PeopleSoft HCM suite for a major global financial services company. Co-managed an organization wide rollout of PeopleSoft across geographically dispersed locations and Web delivery to over ten thousand employees. The system delivery included all PeopleSoft HCM modules including eLearning, ERM and Authoria knowledge system. Significantly reduced cost of service through payroll process improvement and increased employee satisfaction.

Payroll Optimization and Delivery – Led and provided hands-on optimization and application of Best practices for two major HRO service providers realizing a 5% savings through Best practices and application of workforce analytics across their global clients.

Strategic planning and solution development – Initiated led and developed with senior management to develop information strategies. Designed and delivered solutions through; software acquisition, project planning, process improvement, best practice and transition.

Global Payroll – Developed global payroll and human resource service model for a major HRO vendor allowing them to focus on viable Countries.

Venture Capital Investment Management – Led software/service evaluations for HRIS/HRO services/products for several Venture firms resulting in product purchases or sales.

HR .… Payroll .... Benefit …. Strategy ---- Systems ---- Process

PROFESSIONAL EXPERIENCE

Taylor Consulting Resources, Exeter, NH 9/93 to 9/96 and 9/98 to Present

(Consulting firm in the human resource, payroll, and benefits systems areas)

MANAGING DIRECTOR – FOUNDER (9/98 to Present)

High profile, senior management position directing the sales, management and hands-on participation with client engagements focused on HR, Payroll and Benefit systems delivery, processes improvement and management.

 Developed HR/Payroll/Benefits information strategies improving corporate performance by aligning strategies with corporate value.

 Delivered implementation strategy, project plans and budgets for HRIS integrations. Sourced integration partners.

 Provided product and service expertise in the Human Capital and Human Resource Outsourcing industry for companies under evaluation as prospective business partners or purchase targets and during the acquisition phase.

 Implemented a Human Resource Shared Service Center allowing an Oil and Gas Transmission Company to rapidly divest an underperforming asset and rapidly acquire a new business unit placing company in double digit growth.

 Produced and implemented high value added services through Best Practice and metric of services for many payroll clients including payroll service bureaus and HRO providers.

 Integrated all PeopleSoft HCM modules coincidental with development of an HR shared service center.

 Led the development of and hands-on rollout for an HCM rapid vendor independent implementation methodology while deriving significant value for clients through the use of metrics and Best Practices in both an Oracle and PeopleSoft HCM environment.

 Developed HRIS/HRO strategy, conducted HRIS/HRO vendor review and selection with client multi-functional teams.

 Provided insights into functions necessary for successful global HRIS solutions world-wide.

 Ensured cost/value benefits achieved by liaising with outsourcing vendors in strategic planning, product planning and marketing.

 Conducted system requirement reviews and vendor selections with clients in many functional areas and industries.

 Lead implementation and participated in planning, system integration and vendor selection including project plan & budget development.

 Led the design, participated in coding and testing of a pension administration system that is globally marketed.

Technology Solutions Company, New York, NY 9/96 to 9/98

(Major systems integrator specializing in PeopleSoft, SAP and BAAN)

SENIOR VICE PRESIDENT

Distinguished performance as a PeopleSoft HCM practice leader with responsibility for 125 consultants, and integrating systems across industry segments. P&L responsibility of $36 million in revenues. Directed multiple HCM projects across the company.

 Integrated PeopleSoft HCM with portals and HCM related applications such as financial systems.

 Generated over $3.3 million in additional revenues by successfully orchestrating large-scale PeopleSoft systems integrations with teams of up to 75 members.

 Provided QA, sales support, marketing support, industry and vendor relations for this rapidly growing PeopleSoft HCM practice.

 Organizational driver, bringing over 90% of projects in on time and budget with project size averaging $1.2 million.

Towers Perrin, New York, NY 4/92 to 9/93

(Major benefits consulting firm)

SENIOR DIRECTOR OF TECHNOLOGY

Creative problem solver, developing strategies for justification and implementation of employee benefits outsourcing business.

 Delivered strong and sustainable gains by developing defined benefit service center for Fortune 100 clients.

 Defined the strategy and execution plan for outsourcing benefits administration.

The Wyatt Company, New York, NY 5/90 to 4/92

(Global benefits consulting firm)

MANAGER OF TECHNOLOGY DEVELOPMENT & REGIONAL PRACTICE LEADER

High-performance leadership of NY systems consulting practice, leading integrated benefit systems engagements for clients.

 Benchmarked $7.5 million project that completed on time and within budget by managing the development of defined contribution system with 35 resources and 18 consulting offices contributing to project as design consultants.

 Redesigned the flexible benefits administration system, implemented pension management systems, developed voice response systems and participated in a large number of national marketing activities resulting in significant new business retention.

 Sold new client systems regionally in the areas of defined contribution, defined benefit and health & welfare.

The Hunter Group, Boston, MA 11/85 to 5/90

(Global Human Resource Systems Consulting Firm)

SENIOR VICE PRESIDENT – IMPLEMENTATION AND CUSTOM DEVELOPMENT SERVICES

High-performance leadership of NY systems consulting practice, leading integrated benefit systems engagements for clients.

 Designed, Developed and implemented a payroll system for the British Postal System.

 Designed, developed, coded and implemented a call in time & attendance system for Canada’s leading payroll provider reducing cost by 18%, errors by 25% and increasing their customer satisfaction.

 Designed, developed, implemented and provided operational support for a custom development pension administration and record keeping system for a leading Boston Hospital.

 Conducted operational improvement for a major payroll service bureau in areas such as; time and attendance collection, balancing of payroll in combination with the client, reducing time to delivery of the entire payroll through application of best practices.

 Led and had hands-on involvement with a Hunter initiative to support optimization of Payroll systems utilization by payroll service bureaus.

Other Positions Held:

ProBusiness Services Company, Exeter, NH 4/00 to 3/01

(Provides payroll, human resource and benefit outsourced services)

SENIOR SOLUTION CONSULTANT

Proactive external technologist, developing new sales and delivering consultative based sales solutions.

 Consistently provided clients with new ideas and introducing new technologies for improving processes including internet payroll and HR and other support systems utilized for client and employee service.

 Developed new ideas for delivery of HRO services resulting in wins in early stages of sales cycle..

 Conducted business analysis, software and operational review and offered new designs including integration by taking advantage of experience with PeopleSoft and other HCM applications.

Professional Experience Details Available Upon Request:

Senior Vice President – Implementation Services- General HRIS/HCM/Strategy & Implementation Service Bureau optimization - The Hunter Group, Woburn, MA – please see above

Director of Marketing Support, Cullinet Software - Payroll focus - Westwood, MA

(Software Database Company & Provided payroll, human resource and benefit outsourced services)

Took US based payroll system and developed into a system to support Brit Oil and Guinness. Responsible for all aspects of client engagement from pre-sales, through development, testing implementation and go live.

Director of Marketing Support, Genesys Software Systems - Payroll service bureau client focus - Methuen, MA

Senior Product Developer, McCormick & Dodge - Benefit software development - Natick, MA

Senior Consultant, William M. Mercer - Benefit software development - Boston, MA

EDUCATION

B.S., Mathematics – Nasson College, Springvale, ME

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