Customer Service Sales

Jennifer Guevara **** **th ave North

Lake Worth Fl 33460

561-***-**** ****************@*****.***

Summary

Personable and responsible experience working in fast-paced environments. Solid team player with great positive attitude.

Highlights

Conflict resolution Courteous demeanor

Strong client relations Cash management

Shipping and receiving Customer service

Strong organizational skills Creative problem solver

Listening skills Excellent communication skills

MS Windows proficient Fast learner

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Experience

Internship

January 2012-Current

Aspira-West palm beach

Successfully improved student participation in the classroom through integration of creative role-playing exercises.

Implemented reading and writing workshops to increase student literacy and support school reading programs.

Assisted in developing student-led after-school tutoring program to teach under-privileged students.

Performed student background reviews to develop tailored lessons based on student needs.

Created and implemented after-school student writing workshop for college application essays.

Filing, sorting student records.

Education

Palm beach state college 2011

Lake Worth Fl United States

Early childhood education.

Certifications:

Florida Preschool Teaching Certificate - early childhood qualified

CPR and First aid qualified.

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