Customer Service- Administrative Services

Lauren A. Coffing

Phone Number: 847-***-**** *20 Center Street

E-mail: ************@*****.*** Platteville, WI 53818

OBJECTIVE

To obtain a career-minded position that is challenging and rewarding.

EMPLOYMENT EXPERIENCE

TITLE: International Sales Service Specialist

DATES: February 22, 2008 – January 7, 2010

PLACE OF EMPLOYMENT: Chemtool Incorporated

JOB DESCRIPTION:

Take in new orders and monitor the International accounts, complete Invoices, quotes, schedule bookings and ocean/air freights, update all pricing, add new product lines, complete all Custom ducoments, create, update and maitain spreadsheets, approve payments, follow up on past due payments with customers, email and take calls from custimers and forwarders, maintain customer files.

TITLE: Program Administrator

DATES: September 13, 2006 – November 6, 2007

PLACE OF EMPLOYMENT: Sanmina-SCI

JOB DESCRIPTION:

I am in constant contact with multiple customers taking care of their demands, process new orders, process new changes, process return material, taking care of credits / rebills, research with any AR issues, maintain and create excel spreadsheets (Microsoft Office Excel), put together quotes and cost of billing material, research and export information from Oracle, put together changes for each week to roll past due dates, filing, organization, scanning to email, creating and responding to emails and faxes, daily phone conversations with the customers, creating and maintaining weekly customer status reports, gathering audit information and attending meetings with the auditors, attending weekly customer focus team meetings, AR meetings, and tri weekly production meetings.

TITLE: Account Manager

DATES: May 4, 2004— July 21, 2006

PLACE OF EMPLOYMENT: Administrative Resource Options (ARO)

JOB DESCRIPTION:

Document Center at Tap Pharmaceuticals and Reproduction Center at United Stationers Supply Company - Trainer, reports, billing, logs (Microsoft Office Excel), forms (Microsoft Office Word), Presentations, Proposals (Microsoft Office Power Point), converting and updating PDF files electronically (Adobe Reader 7.0), paper work, filing, one-on-one customer service, multi-tasking, prioritizing, extensive copy work with black & white copiers and color copiers, Binding Documents, Fixing HP Printers– 9000. 9050, 4345, 4101, 4300, 5500, 5550, 4730, 9065, 9055, worked with Microsoft Office Publisher, Microsoft Office Outlook, Lotus Notes, interviewing, quoting upcoming projects.

TITLE: CSR

DATES: June 2003—May 2004

PLACE OF EMPLOYMENT: Things Remembered

JOB DESCRIPTION:

One-on-one customer service, worked with the cash register, store maintenance and cleaning, store promo set-ups and design, inventory, stocking, sales, engraving glass/crystal and metals, polishing, buffing, multi-tasking, prioritizing.

TITLE: Counselor

DATES: Summer 2000

PLACE OF EMPLOYMENT: Round Lake Camp

JOB DESCRIPTION:

Welcoming parents and children in the morning, feeding the children their breakfast, organizing playtime , games and activities throughout the day, supervising them and getting the ready for nature walks, swim time, field trips, archery, supervising them during naptime and movies, and disciplinary actions.

TITLE: Sales Representative and Designer/Artist

DATES: 1995-2003

PLACE OF EMPLOYMENT: Rack On Designs

JOB DESCRIPTION:

Pouring ceramics, cleaning green wear, painting on green wear, firing and kiln work, painting ceramics, display set-up and design, sales at craft shows, cash register work, taking photos of displays, putting together albums for promos.

EDUCATION

June 2003 Antioch High School

Graduated with Honors

Received “You Make a Difference” Award

Completed courses at:

College of Lake County

University of Wisconsin, Parkside

Associates in Psychology

Currently Attending Phoenix University for my BA in Psychology

QUALIFICATIONS

Leadership skills, open minded, sympathetic to others, quick learner, intermediate levels with Microsoft word and excel, easy to be trained, take initiative/self started, calm and down to earth person who does not lead by emotions, I work efficiently and please the customer, multiple customer service skills and experience, work well under pressure, think quickly on my feet, and creative.

REFERENCES

Upon Request

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