Manager Sales

ELIZABETH M. PIRES

**** **** ***** **. #** Austin, TX 78746 ■ TEL: 512-***-**** ■ EMAIL: ********@******.***

DIRECTOR – GLOBAL E-COMMERCE

ONLINE E-BUSINESS SOLUTIONS, OPERATIONS & SUPPLIER ENABLEMENT (B2B) EXPERT

Offering over 17-years of leading multi-billion dollar online business operations for Fortune 100 corporations. Verifiable success driving and executing strategy, exceeding goals, improving processes, increasing online revenue streams, capturing multi-million-dollar savings through driving increased online transactions and delivering world-class web-based customer experiences.

Exceptional ability to drive online revenue: increased online revenue for a Fortune 100 company by $750-million in 12-months.

Strong orientations in global operations, marketing and team leadership: a positive leader with balance of creative innovation and tactical/analytical execution. Highly effective at communicating financial benefits of technical solutions at all organizational levels.

Broad-based market knowledge: includes channel/partners, emerging countries, healthcare, education, retail, corporate & technology.

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$9-Million+ Budget Mgmnt.

Global Team Management

Process Improvements

Brand Leveraging

Program Management

Functionality Delivery

CORE COMPETENCIES

New/Developing Technologies

Sales & E-Commerce Operations

Matrix Team Environments

Superior Customer Experience

Financial Benefit Rationale

Supplier Enablement

LEADERSHIP CAREER HISTORY

DELL, INCORPORATED ■ Austin, Texas 2000 –to- present

A $30-billion technology solution company with 106,000 employees in 90 countries. Clients include major corporate, government, medical, education, small/medium businesses, retail, channel/partners and consumers. Dell was named a Top 10 green company by FORBES magazine. Their website receives 4-million+ visitors daily.

Director, Global E-Commerce (2009-present)

Recruited to develop specific strategies to grow online business. Additionally charged with leading two global teams (Global B2B & Global Portal) totaling 85 employees and contractors, with oversight of a $9.2-million budget and $2.1-billion annual revenue. Leadership includes establishing global operational models and metrics, collaborating with multiple cross-functional groups, delivering global capabilities, maximizing customer experience, leading marketing, social media, training programs and HR functions including people development.

Discovered a $107-million margin opportunity with B2B integrations, establishing ROI for long-term B2B strategy. Led development of long-term strategy consisting of competitive benchmarking, industry trends and customer feedback resulting in funding for B2B IT work that had been nonexistent for eight years. Provided business case/ROI and received funding for roadmap to explore additional functionality.

ELIZABETH M. SZABO TEL: 512-***-**** RESUME, PAGE 2

Increased global revenue through B2B channel to $2.1 billion annually (106% increase) and global margin to $450 million (299% increase), captured $13.2-million opex savings and improved quarterly project execution time by 20% and customer experience by 54%. Led a complex initiative beginning with organizing a Kaizen event with worldwide team to globalize B2B supplier enablement processes to create more scalable B2B solutions and processes. Established best practices, global metrics and goals, defined responsibilities and key initiatives to integrate into a single global PRP process.

Led development of social media strategy from inception through implementation including tactics, content roadmap, response plan, maintaining presence, establishing and reporting on success metrics using Omniture and Telligent. Grew to over 900 page views in 9 days and over 600 views on several blog posts in 4 weeks.

Enabled global metrics and visibility for reporting and project status through spearheading the development of one global pipeline management tool and dashboard for reporting metrics and project status.

Drove global marketing demand generation programs that enabled 10 quarters of EXCEEDING goals through establishing a global marketing roadmap, establishing customer facing ROI calculator, SEO, email campaigns, case studies, conference sponsorship and a global marketing website. Launched first SEO paid campaign and achieved successful CTR of 1.16% compared to .8 - .9 for most Dell campaigns and 1900 clicks in 3 weeks.

Achieved Champion Manager status on employee satisfaction survey across 3 categories: Manager, Culture and Engagement, driving significant change management globalizing processes and roles with the teams. Received an unusually high 92% favorable response against company goal of 75%.

Americas E-Commerce Senior Manager (2006-2009)

Captured $4.4-million of savings in 36-months via migrating corporate clients’ business online.

Increased online ordering by 9% and online revenue by over $750 million in 12 months, generating $2.5-billion in annual online revenue, and a total of $9.8-billion in total revenue through the online channel.

Exceeded employee satisfaction ratings goal by 20%. Achieved 95% favorable response.

E-Commerce Specialist (2002-2006)

Increased OEM online ordering to 95% equaling $704 million-dollars in annual revenue.

Drove global sales (online ordering) by 45% in 12 months, equaling $4.1-billion revenue.

Sales/Operations Program Manager (2000-2002)

Drove fee-based program management services from 15% to 40% via process improvements.

~ Prior Positions of Note ~

KPMG CONSULTING ■ Austin, Texas 2000

Manager

DELL, INCORPORATED ■ Austin, Texas 1996 - 2000

Program Manager of Customer Onsite Assessment Program (1998 to 2000)

ACADEMIC ACHIEVEMENTS & TRAINING

Bachelors of Business Administration in Marketing

The Red McCombs School of Business, University of Texas at Austin

Additional Professional Development: Front-Line Leader Academy Margaret Keyes Executive Communication Prep-course for PMI Professional Certification Process Mapping and Measuring Myers-Briggs Career Assessment (ESTJ) Integrated Project Systems (IPS) Training Finance for Non-Financial Managers Phase Review Process Training Course Interviewing Within the Law Influencing with Positive Power E-Business Social Networking Sites Microsoft Office Suite

Technical Proficiencies: MS-Project, Office, Excel, Adobe, E-commerce, Graphics & Desktop Publishing

Non Profit Committee Involvement: Habitat for Humanity, Ronald McDonald House, Christopher House, Hospice, JD, Cancer Society, Make-A-Wish, Extend-A-Care, Texas Baptist Children’s Home

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