Customer Service Representative
Resume:
ASIA C. WHITE
************.*@*****.***
678-***-**** Present Address
West Haven, CT 06516
OBJECTIVE
Seeking an internship wherein my solid academic background, strong organizational, interpersonal, and communication skills and attention to
details can contribute to the Human Resources needs of an organization.
EDUCATION
The University of New Haven, West Haven, Connecticut
Master of Science, Industrial and Organizational Psychology May 2013
The University of Georgia, Athens, Georgia
Bachelor of Science, Psychology, May 2009
Overall GPA: 3.3/4.0; Major GPA 3.61/4.0
Relevant Coursework
Psychology of the Workplace
Statistics and SPSS
Organizational Behavior
Industrial Psychology
Research Methods and Design
Research Analysis in Psychology
EXPERIENCE
Customer Service Representative- Verizon Wireless, Orange, Connecticut September 2011-Present
Routinely support the sales team, ensuring store and sales representatives attain monthly goals
Effectively present Verizon Wireless policies, brochures, and information to clientele
Perform service options for customers through the use of My Verizon Express, a tool for customers to manage their own accounts
Customer Service Representative- Verizon Wireless, Newnan, Georgia December 2009-August 2011
Expedited customer service in a fast paced retail environment averaging 50 customer per day
Researched and resolved account billing problems and service equipment issues
Accountable for the physical inventory of all devices and accessories, as well as weekly box counts
Trained personnel in use of new releases
Student Assistant Main Library Mailroom- The University of Georgia, Athens, Georgia August 2008 –May 2009
Processed mail including operating a mail machine to seal and meter envelopes and a computing scale to compute the postages of the different mail types with the use of rate charts to deliver first class, registered, and overseas mail
Communicated with departments as necessary and provided information on mail service and postal regulations and procedures
Checked and re-routed unidentified mail; maintaining essential postal security and required records of postal charges to departments
Student SkySuite Ambassador- The University of Georgia, Athens, Georgia August 2008- November 2008
Acted as a liaison between Premium Seating Director, suite holders, caterer, cleaning attendants and Athletic Association personnel
Served as a host and goodwill ambassador to over 60 suite holders and their guests at all home football games
Utilized communication and customer service skills to fulfill the requests and insure proper servicing of the suites
Regulated and enforced compliance of the University’s Stadium policies to enforce safety rules and regulations for over 30,000 guests
Reservation –Customer Service Agent- Airtran Airways, Carrollton, Georgia May 2007-August 2007
Expedited customer service in a fast-paced environment averaging 110 calls per day
Consulted with clients concerning flight information and daily price quotes
Collaborated with team members on ways to provide better customer service
HONORS and SKILLS
Hope Scholarship
National Dean’s List
Dean’s List
National Honor’s Society
Who’s Who Award
Psi Chi Honor Society
Delta Epsilon Iota Academic Honor Society
Computer Skills: Microsoft Office (Word, PowerPoint, Excel, and Outlook) and SPSS
Contact this candidate