Customer Service Manager

Candace Kuxhouse

**** ******** **** *, ********** TX. 78628 • 512-***-**** • q01lbw@r.postjobfree.com

OBJECTIVE AND SUMMARY

• Professional seeking a regular, full-time position where I contribute my skills and experience in customer service and interpersonal communication.

• Personable, friendly, punctual, organized and patient; work well with diverse personalities.

• A born leader; looked to as a positive example.

• Dedicated to making a valuable contribution to team objectives.

RELATED EXPERIENCE

Insurance Agent- Sales Marketing

• Develop and implement sales plan and manage all phases of the sales cycle-from prospecting to close and follow-up support.

• Represent a full line of insurance and financial products, serving as a trusted advisor to individuals focusing on seniors, including Long-Term Care, Life Insurance, and Annuities.

• Researched, identified and successfully sold to potential targeted clients through company provided leads, referrals, and through extensive cold calling.

• Made over 300 cold calls per week, planned and led up to fifteen appointments per week.

Assistant Manager

• Conducted inventory and placed orders with various distributors and scheduled delivery of fresh food and product.

• Organized catering orders for all occasions. Itemized food preparations, deliveries, drop-offs and set-ups to full service catering.

• Utilized computers to track orders; manage inventory, sales of restaurant and labor cost.

• Organized nightly audits, resolved cash drawers and company bank.

• Recruited and interviewed new employees, monitoring performance and training.

• Wrote schedules for a staff of 25-30.

• Managed sales of $30k-$35k a week

Corporate Trainer and Team Leader

• Managed and motivated trainees to work as a team and expand their knowledge of the restaurant.

• Responsible for the production and implementation of Benefit Parties and Mock Openings.

• Key managed 2-3 shifts a week, overseeing a staff of 15-20.

• Organized all employee work files and ensuring all paper work was filled out correctly.

• Designated in-house trainer for new servers, hosts and bartenders.

Customer Service Representative-Hospitality

• Provided a welcoming dining experience in a high volume atmosphere.

• Conducted inventory counts on a shift-to-shift basis and weekly.

• Proficient knowledge of ALOHA, Micros and PosiTouch point of sales systems.

• Daily balancing of register draws, including cash and credit card processing.

• Informed guests of our seasonal/ daily specials and how they were prepared.

• Responsible for opening and closing duties.

• Supervised all menu items were up to regulation standards and delivered in a timely fashion.

• Mixed a variety of liquors preparing alcoholic and non-alcoholic drinks.

• Developed a relationship with guests creating a loyal clientele of regulars.

EMPLOYMENT HISTORY

05/11- 01/12 Server/Trainer Zio’s Italian Kitchen (Georgetown, TX)

03/11- 06/11 Insurance Agent Bankers Life and Casualty (Austin, TX)

11/09 - 08/10 Server/Trainer Fox and Hound (Houston, TX)

01/09 - 11/09 Assistant Manager Corelli’s Italian Café (Houston, TX)

02/08 - 08/09 Bartender T.G.I. Friday’s (Pearland, TX)

01/06 - 12/06 Server/Hostess/Expediter Trudy’s (Austin, TX)

02/04 - 12/05 Assistant Manager Waterloo Ice House (Austin, TX)

07/03 - 12/04 Key Manager/Corporate Trainer Rockfish Seafood (Austin, TX)

07/00 - 07/03 Assistant Manager Fazoli’s Italian (Austin, TX)

SKILLS

• Working knowledge of US and Texas labor laws and OSHA compliances.

• Highly proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint); skilled in multi-line phone systems.

• TABC certified

• Received extensive testing and continual training for Texas Insurance License.

• Trained in Bankers Life and Casualty insurance desk and fully capable of retrieving quotes.

EDUCATION

1998 McNeil High School

Diploma- Texas Required

References upon request

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