tillmans74
Resume:
Sheila Tillman
Jonesboro, GA 30236
E:**********@*****.***
EXPERIENCE
Riverwood Townhouses, Jonesboro,GA- February 2005 to Present
Assistant Manager/Resident Relations
- Manage residents files.
- Answer residents questions.
- Greet residents, and contractors.
- Process resident rent.
- Assist prospective and future residents.
- Prepare monthly disbursement report.
- Process resident work orders on a daily basis.
- Type memos and letters to residents.
- Process certification.
- Insure that monies are collected from HUD by processing HUD Voucher properly and in a timely manner.
My priority is to make sure that the units are safe and efficient. And last but that least that the property stays funded by HUD by staying in compliance with government rules and regulations.
Calling Card CO., Pearl River, NY - August 2001 to January 14, 2005
Receptionist / Customer Contact
- Oversee payment processing for dating website and ensure superior service for our customers.
- Assembled company annual report binder.
- Answered, screened and routed calls to appropriate personnel.
- Distributed and prepared mail, airborne, FedEx, UPS packages, and managed company database.
Successfully being able to resolve Log-In and password issues that customer came across while being members of the company's dating web site,in turn have keep the company profitable with loyal customers that recommended our services to friends and family.
Continental Lighting, New York, NY - September 2000 to July 2001
Receptionist / Office Manager
- Oversaw the ordering and distribution of office supplies to make sure our sales representatives had
everything they needed to increase sales.
- Coordinated and completed bank deposits and check cashing for the company.
- Hosted clients and organized reservations
- Processed mailings for office staff.
- Screened and routed calls to the appropriate personnel
- Entered orders into database
Assignments were always completed in a timely manner, giving me the opportunity to assist my colleagues with purchase orders and filing, therefore increasing productivity.
Accufacts Screening Inc., New York, NY - March 1999 to September 2000
Verification Coordinator
- Worked closely with the Mass Transit Authority confirmed banking information given by potential clients.
- Generated weekly report recapping information received and billing statements.
- Completed heavy phone work and filing.
Diligence paid of while retrieving checking account balances and status from various banking institutions. As a result, Mass Transit Authority was able to approve new clients and increase revenue.
SKILLS
* Bilingual in English and Spanish
* Problem Solving
* Productivity/Process Improvement
* Event Scheduling
* Report Production
* Customer Service
* MS Excel, MS Word, MS Outlook, Power Point
* Type 40wpm
* Payment Processing
* Filing
* Mailings, UPS, FedEx, Airborne
EDUCATION
University High School Irvine, California
Completed Security Guard Training
Volunteer work: CASA (Court Appointed Special Advocate)
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