Customer Service Manager

Objective: Self-motivated, passionate, enthusiastic, young professional seeking to obtain an Executive Administration role in the Seattle area.

Summary: Excellent communication skills, proven work ethic, takes initiative, thrives as a team player, and strong ethical integrity.

Experience

2009 – Present Starwood Vacation Ownership

Starwood Residence Club Personal Concierge

• Providing the highest level of customer service to luxury Residence Collection Members at The St. Regis New York, The St. Regis Aspen, The Phoenician Residence Club, and The St. Regis Bal Harbour Resort while maintaining many key accountabilities.

• Servicing Platinum Starwood Preferred Guest Members including complex travel arrangements both domestic and international, account management for fractional residences, maintaining close working relationships with other VIP associates at our hotels and resorts, and setting the right expectations and proactively finding solutions to any issue.

• Use of excellent written and verbal communication skills to explain Member usage in order to ensure Members maximize their interest.

2007 – 2009 Starwood Vacation Ownership

E-Commerce Specialist

• Provide accurate product knowledge on all Starwood Vacation Ownership products.

• Utilize proficient writing skills to communicate efficiently through E-mail and LiveChat.

• Successfully multitask daily between LiveChat, Message Center, E-mails, and telephone calls.

2006 – 2007 Starwood Vacation Ownership

Vacation Planning Counselor

• Educated Elite owners on Elite member benefits, and Starwood Vacation Ownership Products.

• Provided product knowledge and owner education to new and existing owners.

• Created reservations for hotel stays at Starwood Properties using the Starlink reservation system.

2005 – 2006 Walt Disney World Swan and Dolphin

Front Desk Agent

• Welcomed, registered, and assigned rooms to guests in a quick and efficient manner within a hotel complex of 2,265 guest rooms.

• Ensured that all guests enjoyed their stay by proactively responding to their needs.

• Responsible for handling a cash drawer over $2,000 per day, credit card transactions, and balancing folios.

Education

• University of Central Florida – Rosen College of Hospitality

• Bachelors of Science Degree in Hospitality Management

Recognition

• Received multiple Service Legend, Balance Performer, and Perfect Attendance awards in the quarterly Rewards and Recognition celebrations for 2007, 2008, 2009, 2010, 2011, and 2012.

• Recognized by the General Manager and Leadership team of the WDW Swan and Dolphin as the Employee of the Month in July of 2006

Computer Skills

• Proficient in Microsoft Word, Office, Excel, and PowerPoint

• 85 WPM

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