Quality Assurance Customer Service

NAME: Geetha Ganesan

ADDRESS: *** ***** ***

Sugar Land

TX 77479

PHONE: 281-***-****

ALTERNATE NUMBER: 281-***-****

WORK STATUS: US Citizen

OBJECTIVE: To obtain a challenging position in a clinic or hospital utilizing my experience in billing and coding along with my computer skills.

EDUCATION:

Certification in Billing and Coding through University of Houston

Master's Degree (Biology), University of Utah, USA. 1990.

Master's Degree (Marine Biology), University of Madras, INDIA. 1986.

Bachelor's Degree (Botany Major, Zoology and Chemistry Minor), University of Madras, INDIA. 1984.

COMPUTER SKILLS:

Operating Systems: Windows, Windows NT, and UNIX.

Languages: Oracle (Forms, Reports), SQL, PL-SQL, and Visual Basic

Databases: Access. RDBMS

Other: Microsoft Office Tools, Business Objects Reporter.

WORK EXPERIENCE:

.Billed claims to insurance companies after verification of coverage per date of service

.ICD-9 coding using EMDs

.Post all payments received in a timely manner

.Post all zero EOBS

.Identify all denied charges indicated by EOB, document appropriately and follow up with insurance company

.Insurance collection and patient collections on everyday basis

.send statements out every month for patient balances

.Pre Set payment arrangements on large dollar balances

.Evaluated large balances to determine purpose of forwarding to legal collections

.Handled dispute calls from patients

.Receive and process miscellaneous correspondence from patients

.send medical records after verification to other Dr's offices and attorneys

.Initiate invoices for medical records fee before sending records to attorneys

.Cash posting and pre payment verification for credit card and check posting reconciliation

.Complete FMLA forms,disability forms

Other Responsibilities: Answering multiline telephone system, taking messages, scheduling appointments, confirming appointments missed by auto system, keeping track of missed appointments throughout the day, entering checks issued from insurance companies in quickbooks.

Skills: Customer service,leadership,excellent communication,interpersonal and organizational skills,dependable and conscientious, warm personality,and can work well under pressure.

Problem solving: Identify problems and report to management with suggestions and possible solutions

1. TUTOR, AFTER SCHOOL LEARNING CENTER:

Guru cool Learning Center, Sugar Land (2002-current)

I work as tutor in an after school program which offers a variety of learning activities that support all subject areas and also homework tutoring.

2. PROGRAMMER/ANALYST:

Shell Services International, Houston (1998-2000).

Provided phone support to users for several applications

Assisted in training of new and experienced employees

Put together documentation for new applications

Programming enhancements using Visual Basic and PL-SQL stored procedures

3. LAB SERVICE TECHNICIAN:

Quality Assurance, Bard Access Systems (1996).

Set up an in-house LAL test laboratory.

Wrote validation procedures for the test equipment and test methods and carried out the validations. Hard work, long hours, effective planning and organizational skills enabled the lab to be functional in 3 months.

4. LAB SERVICE TECHNICIAN:

Quality Assurance, Abbott Critical Care Systems (1994-1996).

Q.C testing on incoming samples, environmental monitoring, water testing, revise S.O.Ps when necessary, and participated in validation of equipment. Conducted experiments using aseptic techniques for accurate results. Knowledge of GMP and FDA regulatory guidelines.

5. LAB TECHNICIAN:

Neurobiology Department, University of Utah (1993-94).

Preparation of media, solutions, pouring agar plates, autoclaving, embedding tissues in paraffin, sectioning and processing of tissues.

References are available upon request.

Contact this candidate