Hope Encalade

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**** *. ****** ***** ******, LA 70058 504-***-**** pzfg67@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

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• Over 25 years successful experience in management and personnel development.

• Professional in appearance and presentation.

• Exceptional communication and interpersonal skills.

• Dynamic leader and team builder, consistently motivating others toward success.

• Able to work under pressure, handle multiple demands, and set priorities.

• Served on strategic team to develop and implement a successful job retention program.

• Comfortable initiating and building rapport with affluent individuals.

• Through direct services, assisted over one thousand (1,000) women yearly seeking employment.

PROFESSIONAL EXPERIENCE

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Management

• Started, organized, and managed non-profit organization.

• Supervised a staff of twenty-three (23), involving training, work flow, quality control, conflict resolution, and review processes.

• Initiated and implemented a successful recruitment plan, reducing turnover by 40%.

• Used listening and verbal skills to resolve countless technical and interpersonal problems among individuals from diverse backgrounds.

• Persuaded decision makers within the government and business sectors, through proposals, reports and correspondence.

• Designed and implemented policies, procedures, and standards.

• Promoted awareness and visibility of organization through a variety of forums, including public speaking, media (radio, television, newspapers, magazines, etc.).

• Developed and managed budget.

• Recruitment for major convention hotel and volunteer teams.

Program Development/Recruitment

• Collaborated with affiliate organizations throughout the community to develop and implement successful supportive services programs.

• Set up a special in-house database tracking system for client services.

• Recruited applicants for available positions, represented companies at job fairs.

• Made cold calls, used internet recruitment resources, temporary employment services, media, and employee referrals.

• Reviewed applicants qualifications and work history before forwarding to Personnel Dept.

• Screened and referred potential applicants to hiring personnel, made hiring recommendations when appropriate.

• Organized monthly networking workshops and professional speaker’s bureau.

• Developed and implemented highly successful supportive services programs for clients.

• Conducted market research to help identify and address clients’ needs, quality services, and consistent follow through.

• Involved staff in goal sharing resulted in dramatically increased productivity and excellent customer service.

• Expanded technology access for economically disadvantaged women shown increased proficiency in using computers and technology by 65%.

• Performed coaching, counseling, documentation, discipline, interviewing, and teambuilding.

WORK HISTORY

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Dress for Success New Orleans 1999- 2010

Executive Director/Founder

Building Better Communities 2006- 2008

Assistant Director

Sheraton New Orleans Hotel 1997-1999

Front Desk Manager

Reception Training Manager

Front Office Recruiter

Delta Bank & Trust Co. 1978-1996

Branch Operations Manager

Teller Supervisor

Head Teller

EDUCATION ________________________________________

University of Phoenix 2008 - 2009

Business Administration

Southern University of New Orleans 1975-1978

Studies: Business Administration and Sociology

American Institute of Banking 1978-1981

Banking Management Certificate

AFFILIATIONS/ACHIEVEMENTS

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WWL-TV “Unsung Hero” Award

YWCA “2000 Role Model” Award

2005 Young Leadership Council Role Model

Honorary Member “National Association of Female Executives”

2004-05 Dress for Success Worldwide Board of Directors

2005-06 President – Jefferson Parish School System Parent Advisory Committee

Jefferson Parish Science and Technology School Planning Committee Member

2005-06 Jefferson Parish School System Budget Committee Member

2004-2005 Board Member of Dress for Success Worldwide

Present Vice-President – Thomas Jefferson Magnet School Parent Advisory

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