Sales Service
Resume:
David J. Hardee Jr.
Buford, GA 30518
Home 770-***-****
Cell 678-***-****
Professional Summary
Experienced service and sales customer care professional with more than 14 years experience. Focused on quality and customer care to improve revenue, profit margins, team building, employee development and product education, with a proven track record in both management and leadership skills.
Work History
Dart Advantage Warehousing- Buford, GA 2010-2012
Regional Sales Executive May 2010-Sept. 2012
• Responsible for local and regional sales calls to establish new customer accounts for warehousing
• Responsible for holding profit margins on storage cost and labor cost with new customers and reevaluating previous contracts for CPI price increase as needed.
• Made daily cold calls, in office customer visits, and on site visits to ensure customer satisfaction.
• Developed price quotes, bids, contracts, and established credit applications for warehousing operations.
• Liaison with all warehousing customers, warehousing operations, and transportation representatives as needed.
• Conducted local market price checks to ensure proper pricing.
• Attended industry related luncheons and trade shows to build brand awareness.
Marine Max- Cumming, GA
Service Advisor 2009-2010
May 2009-May 20120
• Managed and trained all employees in the parts and service department.
• Develop service packages to increase revenues.
• Developed service processes to increase efficiency.
• Developed and maintained customer and sales department work orders.
• Liaison with all manufacturers regarding warranty processes.
• Conducted local market price checks to ensure proper pricing.
Atlanta Inboard – Buford, GA 2006 – 2008
Service Manager August 2006 to October 2008
• Managed and trained all employees in the parts and service department.
• Develop service packages to increase revenues.
• Developed service processes to increase efficiency.
• Developed and maintained customer and sales department work orders.
• Developed and implemented an automatic service letter system to improve customer communication.
• Liaison with all manufacturers regarding warranty processes.
• Developed computer module for marine dealer operating system.
• Conducted local market price checks to ensure proper pricing.
• Developed and implemented Atlanta Boat Show plan for service and sales.
Delivery Coordinator May 2006 to August 2006
• Coordinated all new boat deliveries with sales, service, finance and customer.
• Educated customer on operating instruction to ensure customer satisfaction.
• Developed follow up system with existing customers to improve quality control.
JOA Marine LLC – Buford, GA 1998 – 2006
Service Manager January 2002 to May 2006
Developed and implemented numerous programs and incentives to take a low profit poorly rated service department and increase profitability to become the largest independent marine service department. These programs included:
• Establishing a flat rate competitive pay-scale for technicians and hourly employees.
• Developed a bonus schedule and tool allowance for meeting goals.
• Responsible for hiring, firing and training of all service staff.
• Responsible for scheduling all technical service school certifications to maintain labor rates.
• Increased customer service index (CSI) score by 30%. Total ending score 94%.
• Maintained revenue goals for service and parts department.
• Developed and implemented a program for lake service and off-site service repair.
• Tracking of all company vehicles.
• Built a strong team by recruiting and training fiberglass repair technicians, service technicians, parts department work force and service writers.
• Developed and implemented Atlanta Boat Show plan for service and sales set- up.
• Developed service packages to increase revenues.
• Developed service processes to increase efficiency.
Sales Manager January 2000 to January 2002
• Developed and ensured weekly and monthly sales goals for sales team.
• Responsible for price profit and margin on all deals
• Developed and implemented sales training and procedure manuals.
• Responsible for developing and maintaining vendor and manufacturer relationships.
• Responsible for keeping track of all new and used inventories and managing all sales reports.
• Developed and implemented a lead generation system.
• Ensure proper follow-up to all sales team contacts.
• Coordinated all weekend and special sales events.
• Responsible for developing all weekly boat trader ads.
• Coordinated all media for sales events.
• Coordinated all new and used boat deliveries for sales department.
Sales Associate October 1998 to January 2000
• Responsible for weekly and monthly sales goals.
• Developed lead generation.
• First year top producer of small boat sales specializing in MasterCraft.
• Inventory sales totaling over 750,000 in first year.
Education
1994 – 1995 Andrew College - Cuthbert GA
1995 – 1997 – Gainesville College - Oakwood GA
References (Additional references available upon request)
George N. Hutton IV 678-***-****
Previous Owner/Operator JOA LLC
Sandra Hoskins 770-***-****
President/Owner Hoskins Construction
Kyle Carroll 678-***-****
Vice President of Operations Dart Advantage Warehousing
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