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Quality Assurance Customer Service

Location:
McAllen, TX, 78501
Salary:
65000
Posted:
May 13, 2012

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Resume:

RESUME

Personal Information

Name: Erick Eloy Benavides Prado.

Age: 39 Years.

Status: Married.

Degree: Industrial and Systems Engineer.

Personal e-mail Address: pyzomg@r.postjobfree.com

Professional Objective

To perform as an Industrial Engineer in the areas of Quality Assurance, Quality systems and Customer Service that permits me to grow personally and professionally

Education

University

Universidad Regiomontana

1991-1995

Degree: Industrial and Systems Engineer

High School

Instituto Tecnologico Y De Estudios Superiores De Monterrey (ITESM)

Campus Eugenio Garza Sada (Monterrey)

1988-1990

Degree: Certificate.

Working Experience

Last Job

Biofilm, S.A.

Blvd. De los Ríos 9040, Puerto Industrial, Altamira Tamaulipas, México, C.P. 89603

Seniority: (September 2010 thru June 2011)

Title: Quality Assurance Manager

Personnel in charge: 1 Quality Engineer, Quality Metrology lab and 14 inspectors in charge.

Functions

Quality assurance and Quality Control functions, Management representative, APQP Responsible Receiving Inspection, Delivery Inspection. QC Equipment and lab. DOE Team member, Green Belt, Lean Manufacturing, Kan-ban, JIT. Customer service for our customers: * AGC*, *Printpack Inc* * General Mills* *Bryce Co.* *APN* *Gamesa* *Frito-Lay* *Sabritas* * Aluprint* All the support at sites is developing customer services, negotiations and problem solutions. EXPERIENCE: In GD&T, molding and plastic injection, ISO TS-16949, ISO 9001:2008. AIB. OHSA. BASC. ISO 14000, and ISO 22000 PPAP documentation, FPA documentation. Gauge R&R, Statistical Tools. Drill Deep and wide, 8D s, Lean Manufacturing, Kan-ban, and JIT.

Previous Job

International Quality Plastics S.A de C.V Las Nuevas puentes no. 125 Col. Las Nuevas puentes, Apodáca , N.L. México

Seniority: 1.4 years

Title: Quality Manager.

Department: Quality Assurance.

Personnel in charge: 3 Quality Engineers, Quality Metrology lab and 17 inspectors in charge.

Period: April 2009 thru August 2010.

Functions

Quality assurance and Quality Control functions, Management representative, APQP Responsible Receiving Inspection, Delivery Inspection. QC Equipment and lab. DOE Team member, Lean Manufacturing, Kan-ban, JIT.

Customer service for our customers: * Whirlpool*, *Black & Decker* * Invacare* *Panasonic* *JCI*

All the support at sites is developing customer services, negotiations and problem solutions.

EXPERIENCE: In GD&T, molding and plastic injection, ISO TS-16949, ISO 9000. ISO 14000, PPAP documentation, FPA documentation. Gauge R&R, Statistical Tools. Drill Deep and wide, 8D s, Lean Manufacturing, Kan-ban, JIT.

Previous Job

Ficosa North América S.A de C.V, Carr. Monterrey-Colombia Km 10.5, Salinas Victoria N.L. C.P.65500México

Seniority: 1 Year.

Title: Customer Quality Engineer Sr. (Assistant Manager).

Department: Quality Assurance.

Personnel in charge: 2 Supervisors and each Supervisor with 8 Persons in charge. And sorting Companies with 20 persons per shift.

Period: 2008 thru April 2009.

Functions

Quality assurance and Quality Control functions, Management representative, APQP Responsible Receiving Inspection, Delivery Inspection. QC Equipment. DOE Team member, Lean Manufacturing, Kan-ban, JIT

Customer service for our customers: *Daimler *Nissan *International *Honda *Ford *Chrysler *GM

Giving customer service, problem solving using their web pages such as gmsupplypower and Covisint.

Also Functions as Q.R.E (Quality Resident Engineer) all the support at sites was developing customer services, negotiations and problem solutions.

EXPERIENCE: In GD&T, Vibration tests, distortion tests, paint knowledge of color and gloss (Harmony Appreciation) Orange peel. Lean Manufacturing, Kan-ban, JIT

Previous Job

Key Plastics de México, S. De R.L de C.V Victor Hugo#300.Complejo Industrial Chihuahua. C.P.31109

Chihuahua, Chihuahua

Seniority: 4 years and 3 Months.

Title: Quality Engineer Sr. (Assistant Manager).

Department: Quality Assurance.

Personnel in charge: 2 Supervisors and each Supervisor with 8 Persons in charge. And sorting Companies with 20 persons per shift.

Period: October 23 , 2003 thru January 2008

Functions

Quality assurance and Quality Control functions, Management representative, APQP Responsible Receiving Inspection, Delivery Inspection. QC Equipment and QC lab Responsible . DOE Team member. Kan-ban, JIT

Customer service for our customers: *Pioneer *Clarion *JCI *Honda *Ford *Chrysler *GM

Also Functions as Q.R.E ( Quality Resident Engineer ) at TRW Reynosa for 5 of our Plants (Monterrey, Chihuahua, Felton , Chesterfield, York) 3 years and 7 months in Reynosa Tamps. All the support at sites was developing customer services, negotiations and problem solutions.

Previous jobs:

Marley Precision México, S.A. De C.V .Av. Aristoteles # 212 Edif 5 Mod.7Parque Industrial Kalos, Apodaca, N.L.

Seniority:10 Months.

Title: Quality Engineer.

Department: Quality Assurance.

Functions

Quality assurance and Quality Control functions, Management representative, APQP & QS 9000 Responsible ( Starting With TS ), Receiving Inspection, Delivery Inspection. QC Equipment and QC lab Responsible ( such as Microscope, Profile Projector, Micrometers and Calibration, Height Gauges, Calipers, Pin gauges, Block Gauges, Contour and Roundness machines, Surface roughness, etc.) Issuer of Control Plans and PFMEA.

Previous jobs:

Autopartes Y Arneses De México S.A. De C.V. (Yazaki Group) Ascensión, Chihuahua

Automotive Wiring Harnesses

Seniority: 4.5 Years

Title: General Supervisor (Assistant manager)

Department: Quality Assurance (Q.A.)

Personnel in charge: 8 Supervisors and each Supervisor with 30 Persons in charge

Period: March 30 1998 Thru September 2002.

Functions

General supervisor (Assistant manager) functions, direct responsible for negotiations and customer services, responsible of the department in the APQP team, also Issuer of control plans and PFMEA. Kan-ban, JIT.

Responsible of five QS 9000 procedures Such as control plan, SPC, Preventive and Corrective actions, Analysis of the Product returned from the customer (Customer Claims) and Process in progress and Statistical control.

Also Functions as a Q.R.E. (Quality Resident Engineer ) For Toyota support, 1 year in Ontario, Canada ( TMMC ); 6 Months in West Virginia, U.S.A. (TMMWV); 1 Month in Columbus, Ohio, U.S.A. ( Honda support) and Two Months in Georgetown, Kentucky, U.S.A. (TMMK), All the support at sites was the assembly plants, developing customers services, negotiations and problem solutions.

Training Received:

Training for supervisors, QS 9000, ISO. 9000, ISO 14000, APQP, Internal Auditor (Certified), Detection of Needs for training, SPC Y GQRS ( Global Quality Reporting System) in Detroit, Michigan, U.S.A. Gauge R/R, Statistical tools.

Training Given:

5 Principles ( Method for analysis and investigation)

• PFMEA & PQCAT

• Gauge R&R

• Customer documents from Toyota (SQAM).

• Customer documents from Honda.

• GQRS

Computer Knowledges:

Programs: Excel, Power Point, Word (Windows 98, 2000 ,XP and Vista, Windows 7) and AutoCAD.

Foreign Languages:

English: Comprehension 100%

Written 95%

Spoken 95%

French: (I had 1 year of this language) 40%



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