General Resume

Charity J. Volkmann

**** * **** ** · Lincoln NE 68503

Hm:402-***-****

Cell: 402-***-****

***********@*******.***

Willing to relocate

Objective

My career objective is to obtain a career with an organization where my education, experiences, and knowledge can be best utilized to their best potential.

Qualifications

My career qualifications are as follows but not limited to: typing ability of 50-55 wpm, data entry/10 key, extensive customer and personal service experience, extensive clerical skills and knowledge, and basic economic and accounting knowledge. Computer experience with a large number of programs ranging from word processing, data entry, spreadsheet, accounting, data base, etc. Fast learner with a desire to increase knowledge of the position. Completion of all tasks in a timely manner. Excellent written and verbal communication skills. Acute attention to detail. Excellent organizational ability. Ability to work independently or with a team. Professional attitude and job performance.

Business Experience

Workforce Inc. · Lincoln, NE

Contract Worker 10/2007 to 02/2008

Contract worker for Kawasaki Motors in the Rail car Department.

· Applied "safe-edge" and rubber to all rail cars. Assisted with caulking of the floors. Worked on all the prep and tear-down work for sound-damping application.

Spherion Staffing Services · Lincoln, NE

Temporary Worker 04/2006 to 09/2007

Temporary worker for Midlands Packaging Company as a Quality Control Inspector and Boxer.

· Quality control inspection of all boxes created for a variety of pharmaceutical and non-pharmaceutical companies. Complete physical inspection of all boxes for numerous defects according to customer, city, state, and federal requirements. Reworked any job that may have defected product to insure customer satisfaction. Accurate count on all cases/skids prior to shipment ensuring proper amount is available to be shipped to customer. Inventory control for all over run product both on floor and in warehouse. Accurate completion of paperwork prior to shipping of product. Obtain necessary samples for Midlands, sales representatives, and customer. Maintain filing system, pulling of job files for review or correction, filing completed paperwork, and matched incoming documents with the correct job. Worked on the assembly line as a boxer. Trained and supervised employees in both the rework division and initial inspection divisions. Certified fork truck operator.

Region V Services · Lincoln, NE

Direct Support Worker, Lead Residential Staff 03/2001 to 09/2002

Worked directly with individuals who have physical, mental and/or behavioral disorders to teach them the skills needed to be productive members of society.

· Communicated verbally and written with parents, coordinators, teachers, doctors, specialists, legal entities, etc. Administer medications and necessary first aide. Keep detailed records on clients and staff. Transport clients. Assumed lead staff responsibilities of residential home by supervising, training, evaluating, and assisting in the hiring process of employees. Assist in developing programs and behavioral plans by observing the behaviors and needs of the individual and attending team meetings to obtain all necessary input from family members, teachers, coordinators, staff and other various persons. Encourage clients, staff and family involvement in the decision making process. Advocate for family members and clients to help ensure that all team members heard their opinions, concerns, and needs. Assist the client in the understanding of various issues relating to their best interest. Assisted clients with each basic duty needed for daily existence.

State of Nebraska · Lincoln, NE

Staff Assistant I 10/2000 to 03/2001

Direct assistant to the supervisor of Health and Human Services, Finance and Support Department.

· Work, supervise, train, and schedule employees for the Client Support Line, switchboard and reception desk for Health and Human Services main branch in Lincoln, Nebraska. Interview, hire and contract interpreters for HHS local office. Assist with the Food Stamp program (before EBT cards) by counting and batching daily food stamps, mailing, and issuing to the clients. Perform administrative duties such as maintaining detailed records for surplus and destroy, movers, supplies and request for the entire building. Contact necessary facilities to complete assigned tasks. Acquired extensive knowledge about various emergency programs and community resources available to the general public. Assess client needs and determine the appropriate method to fulfill them, or refer them on to the other resources. Facilitate mediation between employees when the need arose.

State of Nebraska Temporary Services · Lincoln, NE

Office Clerk III 10/1998 to 09/2000

Temporary worker for the State of Nebraska in the Medicaid-CPCP Unit and Child Support Court Unit.

· Assist with receptionist duties such as answering multi-line phone and directing all calls to the appropriate department, filing, faxing, copying, taking minutes, and other clerical duties. Obtained an extensive working knowledge of the Child Support System by performing data entry of court documents, CSE-60 forms, case information changes, month-end-arrears, IRS intercepts and affidavits. Conducted research to verify accurate information on providers, claims and various cases by the use of data base programs, files and verbal/written contact with providers, court personnel and clients or their representatives. Train and supervise employees on designated projects so that the optimal outcome was provided. Maintain extreme attention to detail while analyzing various provider listing and other documents for errors, then making the necessary changes to correct them.

Education / Achievements / Certifications

· Lincoln High, Lincoln Ne; 1990

· Southeast Community College, Lincoln Ne; 1994, 2006 Office Technology & Business Administration; accounting background

· Gateway Electronics Institute, Lincoln Ne; 1993 Diploma in Computer Aided Design

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