Confident Candidate

OFFICE MANAGER

Budgeting / Projections / Purchasing / Organization / Training & Development

A Go-Getter and results-driven partner offering over 5 years of experience and success in providing optimal customer service, accelerating completion of tasks, analyzing necessary data, minimizing tasks of executive office personnel, creating a reasonable budget that meets all monthly, quarterly and annual constraints, and optimizing daily work-flow.

ACCOMPLISHENTS:

• Creating and executing a structure for training associates in information systems

• Advising customers and carefully encourage alternatives to ensure their satisfaction

• Reinforcing needed principles and brand standards to maintain the integrity of the company

• Organizing priorities of the office for necessary completion

PROFESSIONAL HISTORY

OFFICE MANAGER/MERCHANT ASSISTANT – Macy’s Florida Corporate Office – Miami, FL 2003-2008

Championed satisfaction of all vendors, created an integrated program that trained and developed selling techniques of store associates. Successfully supported and encouraged employees to reach their potential, generating a sales increase of more than $7mil. Ensured the satisfaction of all customer issues passed on to my office from stores.

◦Gathered statistical data, created sales projections ◦Prepared sales goals to execute store events

◦Manage all office procedures ◦Manage internal and external communication

◦Bookkeeping ◦Coordinated corporate events

◦Developed healthy business relationships ◦Troubleshoot PC issues for associates

◦Paid all bills in a timely manner ◦Answer phone, file paperwork, purchasing

◦Responsible for communication b/w the Director and her employees

SALES COORDINATOR - Unico Interior LLC. – Miami, FL 2008

Researched and developed new business opportunities to market new wholesale merchandise. Created clear and concise marketing material to implement in new regions of the United States and Asia. Provided translation of business materials provided by corporate in Colombia in order to accurately deliver the internal philosophy.

◦Remained informed on industry standards ◦Scheduled training seminars

◦Participated in inventory every 3 months ◦Microsoft Office/QuickBooks

◦Researched new clients through various channels ◦Presented new merchandise every 4 months

◦Scheduled sore visits to assure appropriate selling standards

SKILLS & ACCOMPLISHMENTS

• Microsoft office(Word, Excel, PowerPoint) POS Systems, QuickBooks, Internet research

• Lotus Notes, Adobe, Publisher, and other Software

• Expert of the English language, professional communication

• Formulated and implemented Training Program to enhance the selling procedures of Home Department associates and their managers in the South Region

• Awarded for above and beyond support of department to achieve overall sales increase of $7mil

EDUCATION

High School: School for Advanced Studies Senior High, Dual enrollment program (Miami-Dade)

College: Miami Dade College, completed prerequisites for Bachelor of Business Finance

REFERENCES

Elaine Karnisky, Director of Home and Bridal- 305-***-****

Arlene Jean Baptiste, Business Owner- 305-***-****

Daniel Foster, Business Owner- 561-***-****

Contact this candidate