Darlene M. LaBuda

***** ***** ****** *Cell: 908-***-****

Fishers, IN 46038 pygumu@r.postjobfree.com Home:317-***-****

Executive Summary: With my advanced education and almost fifteen years of solid Telecommunications Management experience, I have been in positions of increasing responsibility over the span of my career. Technically, I have been in test engineer positions as well as a systems engineer. I have been an analyst who collected business requirements and documented them for review of my peers as well as high level executives. As my career began to evolve, I started managing people in technical roles, program managing complex projects, including both customer and infrastructure networks, circuit switched and VoIP. I have many years of experience in BSS/OSS and systems integrations projects. Recently, I have been learning the process of documentation management by becoming a SharePoint Developer and documentation manager. Some additional highlights of my career: Staff Support directly supporting four (4) Verizon Executives, Manager of Network Engineering, Network Planning, Strategic Vendor Management, Quality Assurance, Budget Coordinator, New Technology Deployment Manager, NOC Manager, and Network Management Center Manager. Additionally, I completed my MBA this semester to be included with my M.S. in Technology Management..

Education:

Masters of Business Administration (MBA) – University of Maryland University College, 2011

Masters of Science -Technology Management, UMUC, March 2007

Masters Certificate – Strategic Management of Technology and Innovation, UMUC, June 2006

Bachelor of Science - Computer Science, Governor’s State University, December 1997

Professional Affiliations:

Society of Women Engineers (SWE) since 2006

Project Management Institute (PMI) Member

Professional Experience

Engineering Manager

*Frontier Communications: July 1, 2010 – May 11

19845 N. Hwy 31

Westfield, IN 46072

• *Verizon Western States sold to Frontier. Official acquisition date was 7/1.

• *There has been no break in employment or service

• BSS/OSS System planning for Frontier acquisition of Verizon West Region.

• Tracking and managing Vendor Product Change Notices (PCNs) for Network Equipment

• Managed BSS/OSS Capital Budget for Network Design, Inventory and Provisioning

• Managed Business Requirements for Video Network Inventory Support System

• Successfully developed SharePoint sites to manage Technology and Engineering documents for key projects within the organization

• Project Manager for Programs entering the Network Lab Environment

Verizon Communications: July 1, 2005 – June 30, 2010

1 Verizon Way, Basking Ridge NJ 07920

***Held positions with increasing responsibility:

Network Planning/ Engineering Manager

• Interviewed and processed new candidates

• Managed 8 employees

• Performed mentoring/coaching of my team as well as new employees to the overall organization

• Wrote appraisals and designated individual end of year merit and bonus monetary awards.

• Successfully initiated requirements gathering for Operations Support Systems (OSS) planning for MCI/Verizon Convergence. Responsible for Planning of OSS systems for a converged Long Distance Network from conception to termination of project

• Successfully implemented and rolled out Network Inventory System to 300+ end users

• Performed Strategic Vendor Relations for Network Planning with Motorola, Scientific Atlanta, and other various turf vendors employed by the Verizon Corporation.

• Worked with Corporate Sourcing on RFPs and SOWs, making sure vendors followed process and delivered requirements on schedule.

• Developed new Engineering Department and managed engineering job prioritization (In one year, processed nearly 500 engineering jobs and a budget of $15.5M)

• Scheduled Quality Assurance Audits between internal organizations and external vendors

• Ensured QA violations are corrected by the vendor

• Implemented and made important improvements to the Change Control Process for overall Verizon Network Organization

Verizon Global Networks, Inc. (Subsidiary of Verizon Communications)

Feb 14, 2000 – July 1, 2005

1320 N. Courthouse Rd., Arlington, VA 22201

Manager – Engineering

• Managed Long Distance Voice Program and led a team of 5 project managers

• Responsible for the management of projects with multi-million dollar budgets, including such projects as multiple simultaneous soft switch installations, soft switch and TDM switch growth jobs, switch upgrades, intelligent network platform replacements, and large partner carrier connectivity projects for cost reduction purposes.

• Established dates, managed overall timelines, schedules and implementations

• Managed escalations and communicated timelines to the Verizon Senior Leadership Team

• Provided regular status updates, Power Point presentations, frequently used data in Excel

• Performed management function of hiring as well as team member appraisals, and coaching

• Recognized as a Subject Matter Expert for the Long Distance Network & Voice Services as well as switch billing systems

Manager – Network Operations

• Led a team of 16 specialized management employees which supported a 24x7x365 Network Management Operations Center and Network Management Metrics Team

• Performed management functions of hiring, team member appraisals, team award distributions and performance improvement coaching when needed

• Responsibilities also included implementing special projects and complex project management of service migrations for Calling Card and Operator Services, and complex project management of enterprise customer implementations, and overseeing switching product upgrades.

• Became familiar with call center and intelligent network services, as well as partner carrier agreements.

• Developed cross-functional teams across Verizon districts, as well as interfacing with external partners such as Verizon Consumer and Enterprise Sales Channels, Verizon Wireless, AT&T, Sprint, and MCI/WorldCom.

• Managed Verizon Long Distance Calling Card, SmartTouch®, and Operator Services platforms.

• Scheduled activities of 2 application test labs

• Supported Configuration and Release Management Team

• References: Available upon request

References:

Ms. Keiko Harvey

Senior Vice President

Verizon Communications

908-***-****

Ms. Claudia Cuddy

Vice President – Verizon Account

Sonus Networks

Westford, MA

617-***-****

Ms. Jean Slyman

Director – Tier II Transport

Verizon Communications

774-***-****

Ms. Marie Shaw

Manager – Technology

Frontier Communications

206-***-****

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