Customer Service Engineer

Alicia N. Donaldson

*** ***** *** *****, *********, OH 43062 Phone: 614-***-****; 614-***-**** email: ***********@*****.***

Objective To obtain a position that will utilize both my educational accomplishments and work experience.

Education Bachelor of Science Degree in Business Administration

Focuses: Finance, Risk Management and Insurance

The Ohio State University, Columbus, Ohio

Degree Received: June 2010

Diploma, Electrical/Electronic Engineer

San Fernando Technical Institute

Degree Received: June 2000

Experience Telecommunications Specialist June 2000 – June 2002

British Petroleum Company

Supervised technicians working at remote locations and offshore platforms.

Provided award-winning customer service, in person as well as remotely while trouble shooting remotely to fix various issues for BP and their clients.

Collaboration with multidisciplinary teams, including but not limited to IT, Telecommunications, ancillary as well as professional staff.

Installed and maintained voice and data communication systems for offshore platforms and oil rigs.

Proficient in use and management of the following systems: Neura F200, Kilomux 2000 and Megaplex 2000; including troubleshooting and problem resolution.

Traveled to offshore platforms to assist in installing, expanding or disconnecting communication for rigging up or rigging down operations.

Electrical Technician September 1999 – May 2000

PetroTrin

Installed and terminated electrical cables in various Motor Control Centers during expansion projects of industrial plants.

Inspected and maintained motors, generators, and switching systems for the company’s industrial plants.

Designed and provided reports based on results of daily inspections and maintenance to QA/QC personnel.

Utilized theoretical knowledge and critical thinking strategies for industrial problem solving.

Honors/Awards/Contributions:

Sigma Theta Tau Honor Society

Alpha Kappa Mu Honor Society

WHO's WHO Among Students in American Universities and Colleges.

License: Ohio Life and Health Insurance License (2010)

Procurement Specialist for Community Health Fair

References: Available upon request.

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