Customer Service Quality Control

TIJAUNA MERIWETHER

**** ****** ********** ****,*** #417, FAIRBURN , GA. 30213

PRIMARY CONTACT #: 404-***-**** CELL #: 678-***-****

EMAIL:*******@*****.***

OBJECTIVE: To gain employment utilizing my Customer Service, interpersonal and communication skills, while striving to be an informative and profitable asset to your company.

EXPERIENCE

10/2009-02/2011

American Home Shield/Call Center

LaGrange, GA 30240

CSR1

Responsible for verifying contract coverage, processing and dispatching customer service request according to contract terms and processing customer/member account payments.

Monitored & ensured service technicians/companies completed service request dispatched through AHS according to contract terms. MS Windows, Excel, Access, PowerPoint, Word, SAP, Star, Data entry, Oracle.

EXPERIENCE

08/2007-09/2009

Exel Logistics

Fairburn, GA 30213

Quality Control Inspector

Shift lead, supervised and trained associates on policies and procedures, packaging, forklift operator and RF scanner.

Responsible for monitoring the quality, expiration and repackaging of Hawaiian Tropic/Eveready/Energizer products according to FDA regulations & guidelines.

EXPERIENCE

09/1999-08/2005

InterCall Teleconferencing/Call Center

Newnan, GA. 30263

Account Specialist

Supervised and ensured specific customer accounts were handled according to customer specifications and company products/services.

Answered inbound/outbound calls with multi-line digital/analog switchboard systems.

EDUCATION

1988-1992 East Coweta High School Sharpsburg, GA.

REFERENCES

Bryan Burnett Fairburn, GA. 731-***-****

Christy Bonner-Green Newnan, GA. 404-***-****

Nicole Hill Senoia, GA. 404-***-****

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