Customer Service Administrative Assistant
Resume:
Carol M. Thomas
**** ** ********* ****, *** *** ***************@***.***
Gainesville, FL 32608 Tel: 352-***-****
Personal Statement
I am an overachiever with an outgoing personality who enjoys being with and meeting new people. My organizational skills, customer service achievements and computer experience are impeccable. I would represent your company with professionalism and with the utmost pride.
Work Experience
Alachua County Health Department Gainesville, FL
Healthy Start/MomCare Supervisors: Laura Duke, Peggy Exum
Administrative Assistant/Office Manager Oct 2001 - Nov 2010
Ordered/purchased office supplies and client incentives, proficient in use of the State of Florida purchasing system. Our budget for these items was in access of $50,000.00 for both programs each year.
Using MS Excel I created and maintained budgets in access of $500,000.00 each year.
Using MS Word I created documentation, correspondence, reports and forms for program supervisors and a staff of 17 Case Managers and support staff.
Created and maintained client charts and prepared charts for storage in access of 100,000 a year.
One of 30 staff chosen to receive an extra bonus in 2003, judged by my peers and supervised. This was the last year bonus was offered due to budget restraints.
Retired Nov 2010
ACS - Government Solutions Group Pensacola, FL 32501
Senior Data Management Specialist (based at the Gainesville, FL VA Medical Center)
This was a temporary contract position. July 2001 - Sept 2001
Task Leader for the night shift Pre-Registration Department, supervised 4 data entry operators.
Sorted and mailed medical insurance claims daily.
Maintained client database with updates submitted by veterans using VISTA (Hospital Program.
ACS Contract was not renewed by the VA
Senior Community Service Employment Program Gainesville, FL
Part-time position
Served clients 55+ (position based at the State of Florida Employment Center)
Employment Specialist for AARP June 2000 - June 2001
Office Assistant Dec 1997 - June 1998
Used State of Florida software (ODDS, JIS and Internet) to Interview , register, make referrals and maintain database for up to 40 customers a week seeking employment.
Provided backup to the Resource Center helping customers to file Unemployment Claims, resumes, and job searches on the Internet.
Left for full time position
Center for Independent Living Gainesville, FL
Administrative Assistant, Supervisor - Mr. Tilly, Director June 1998 - Aug 1998
Used Word Perfect III to type correspondence, minutes and reports.
Ordered office supplies, and maintained office equipment.
Helped with phones, clients and cleanliness of the office.
Assigned duties as required.
Left to open Florist Shop
Daisies ‘N Rainbows Florist and Gift Shop Ocala, FL
Owner/Manager Nov 1998 - Jan 2000
Created and maintained customer base.
Prepared and designed arrangements for the cooler.
Used FTD and Teleflora wire system to order out-of area arrangements.
Preformed all bookkeeping needs.
Customer Service/deliveries.
Created delivery area map.
Closed store for health reasons
Meridian Behavioral Healthcare, Inc. Gainesville, FL
Computer Operations Manager, Supervisor - Doug Day Jan 1978 - June 1997
Installed PC’s and trained staff throughout the service area.
Ordered computer supplies.
Tested and created in-house training manuals for all IT staff to use.
Used IBM AS400 software to Create SDA & DFU screens for running reports.
Processed General Ledger, Payroll, Fixed Assets, MIS Reports, Accounts Payable, and Insurance Reports.
Supervised up to 4 Data Entry staff.
IBM AS400 Administrator/trainer.
Held monthly forms training meetings for all newly hired staff.
Company downsized
Education
I received a diploma from Paxon High School in Jacksonville in 1960
I graduated from Florida Technical College in Jacksonville in 1961
I attended Sante Fe Community College taking classes in RPG programming, MS Word, Power Point, Excel, Windows, and Internet
I will provide references upon request.
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