Customer Service High School

Mary Prescott

***** ***** ***** **

Reno NV *****

Cell- 630-***-****

Objective: Obtaining a position that will utilize strong organizational and creative skills in a challenging professional environment.

Skills:

• Handling multiple phone lines, which includes outside customers and inside customers.

• Able to lead and guide floor agents to the proper profiles and or policies of the company.

• Capable with multi tasking and providing briefings to other agents.

• Provided responsible care of transporting people in school buses and shuttle services.

• Co-owned a company and did all office work which included account payable, account receivable, payroll, schedules, proposals and business taxes.

• Type 45 wpm

Employment:

Peppermill Casio January 2012- to present

Reno, NV

. Providing excellent customer service in the cashier’s cage and Employee Vault

United Airlines January 1998- November 2011

Chicago, IL

• Multi-tasking in a call center answer phone calls from customers and building flight reservations.

• Providing excellent customer service on the support desk (SD) to floor agents, guiding them to correct profiles and or the United polices.

• Resolving any problems the customers are having when the floor agents are not able to do so.

• Worked in the queue desk, which provided customer care on any canceled or delayed flights making sure they were protected and accommodated on the next available flight.

Hesperia Shuttle Service June 1995 – August 1997

Hesperia, CA

• Operated a shuttle with a commercial driver license (CDL).

• Capable of reading maps to transport adults and students to there desired locations in a safe and timely matter.

DuPage Motor Coach/Vancom August 1988 – June 1995

Westmont, IL

• Drove commercial vehicles with commercial drivers license.

• Safely transported students and adults to and from school.

• Responsible for students and adults while on charter trips.

• Worked in the office, taking the responsibilities of answering phones, scheduling charter trips and helped with dispatch.

Greenside Lawn Care March 1977 – May 1995

Westmont, IL

• Co-owned and help managed this business.

• Responsible for all office work which included accounts payable, accounts receivable, payroll, scheduling, proposals and business taxes.

Education:

International Air Academy Inc August 1997 – December 1997

Ontario, CA

• Graduated in December of 1997.

• Learned skills for the travel industry.

• Gained knowledge to operate the Apollo System.

• Training and courses on all city airport codes.

College of DuPage January 1990 ¬– June 1991

Glen Ellyn, IL

• Took accounting courses to learn the functions of bookkeeping for a business.

Hinsdale South High School August 1971 – June 1975

Darien, IL

• Graduated in June of 1975.

• General education courses.

References:

• Supervisor of United Airlines

o Eva Johnson - 847-***-****

• Supervisor of DuPage Motor Coach/Vancom

o Kathy – 630-***-****

• Personal Friend/ Professional DuPage Motor Coach/Vancom

o Janette Rodi – 708-***-****

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