Customer Service Representative
Resume:
KEVIN MOORE
*** ******* ***** **** ****: 302-***-****
Dover, Delaware 19904 Cell: 302-***-****
*********@*******.***
SUMMARY
Administrative professional with customer service and supervisory experience in banking in the corporate industry. Excellent communication and organizational skills with proven ability in the following:
- Computer Processing - Compiled Data for Administrative
- Auditing/Analyst Reportsjbjnn h hj jn
- Employee Training - Monitoring Accounts/Customer Satisfaction
PROFESSIONAL EXPERIENCE
JOHNSON CONTROLS, INC., Middletown, DE May 2010 to Present
Truck Loader
Worked as a truck loader for an automobile battery manufacturing plant.
Ensured that battery loads are ready for driver pick-up in a timely manner.
Checks each pallet loaded for accuracy including overages/shortages of batteries and initials pallet ticket for completeness.
Prepared non-battery items per customers request, i.e., slipsheets, core kits, post protectors and honeycomb.
Stacked-off of batteries to pallet per recap description.
Performed pallet transfers to minimize pallet usage and ensure loading space.
REGULATORY DATACORP, INC., Wilmington, DE May 2008 – Apr 2010
Administrative Assistant
- Directly assisted the Chairman/CEO, CFO and CTO.
- Scheduled meetings, manages calendar, handles all travel arrangements and does follow-up on e-mails.
- Set up call in numbers for meetings and conferences and answers incoming calls and inquiries.
- Prepared board presentations/agendas using Microsoft Powerpoint and Microsoft Excel.
- Organized all files and maintains an updated files list and location of files.
- Organized Board Meeting facility needs and arranged all food/beverage/hotel requirements for board members.
REGULATORY DATACORP, INC., Wilmington, DE November 2007-April 2008
Data Auditor/Analyst
- Analyzed and interpreted the quality of all aspects of GRID, raw data and alerting functions.
- Reviewed daily and historical news media items.
- Reviewed and acted on internal data quality feedback.
- Utilized reporting tool to check and implement changes, updates and deletions.
- Gives feedback and discussion for possible improvements to using tools in a professional manner.
- Analyzed and monitored customer’s activities using Regulatory Data Corp internal application to check for money laundering and terrorist activity.
- Researched potential clients to ensure accuracy of information.
- Critically evaluated large amounts of information and data from multiple sources into meaningful conclusions, and prepared thoughtful, accurate, and detailed summaries of those conclusions into Regulatory Data Corp internal systems.
- Adhered to regulations relating to the Bank Secrecy Act, Office of Foreign Assets Control, Watch Lists and USA Patriot Act.
- Reviewed and completed over 200 cases per hour.
KEVIN MOORE
346 Crickle Creek Lane Home: 302-***-****
Dover, Delaware 19904 Cell: 302-***-****
Trained new hires on all Regulatory Data Corp's internal systems and procedures. Reviewed new and seasoned employee's work for inaccuracies.
NORTHFORK BANK/GREENPOINT BANK, St. Albans, N.Y. 1998-2005
Customer Service Representative
- Managed over 300 customer inquiries per day as a customer service representative.
- Provided customer service support to 104 New York Metropolitan area branches.
- Performed quality monitoring and employee training to ensure proper information was relayed to customers.
- Handled customer issues concerning savings, checking, Certificates of Deposit, Individual Retirement and mortgage accounts.
- Prepared monthly reports in accordance with Federal and State banking regulations.
- Organized monthly reports in accordance with Federal and State banking regulations.
NEW YORK CITY HOUSING AUTHORITY, New York, N.Y. 1997-2000
Computer Aide (Part Time-Temporary Position)
- Compiled criminal analysis for housing applicants using New York State
database.
- Conducted extensive background checks for applicants 16 years of age and
older.
- Determined eligibility of each applicant for housing and reported finding to
the Director of Housing.
HOME SAVINGS OF AMERICA/GREENPOINT BANK, New York, N.Y. 1992-1997
Customer Service Representative
- Responded to over 200 customer calls per day in support of 86 local branches
- Researched and resolved customer issues and inquiries regarding savings, checking, Certificates of
Deposit, IRA and mortgage accounts.
- Organized monthly reports in accordance with Federal and State banking regulations.
UNITED STATES AIR FORCE 1981-1991
Administrative/Information Management Specialist
- Analyzed and supported U. S. Army air operation requirements.
- Performed duties as an Administrative/Information Management Specialist supervising (2) two
individuals.
- Trained and evaluated newly assigned personnel resulting in increased efficiency.
- Relayed encrypted classified information to various military bases and ensured security was not breached.
- Performed duties as an augmentee during Operation Desert Storm.
- Performed field duties in support of U. S. Army deployments.
- Held TS/SCI security clearance.
References Upon Request
Contact this candidate