Customer Service Administrative Assistant

MARLENE LONG

**** * **** ******, ******** PA ****6

267-***-****: C *******@*******.***

EMPLOYMENT HISTORY:

1st Nigara Bank (formerly Harleysville National Bank), Lansdale, PA 2007 to present

Head Teller/Assistant Head Teller/Customer Service Representative

Supervisory position

Manage, train and maintain schedules for 5-6 tellers

Propose products & services , including selling and setting up appointments for customers to meet with our Financial Advisors in order to meet the needs for our customers and to meet weekly sales quotas

Open and process and close all types of loans, checking/savings products and other bank services

Manage cash flow on a daily basis, process all transactions, settle ATM Machine, add money, etc.

Responsible for opening and closing procedures (ie: Branch)

Provide information about branch operations with higher level management

Provide metrics to higher level management via branch reports

Process and resolve customer complaints

In-depth knowledge of Bank retail products and services, banking principles, operations, and regulations

Administrative duties

Sales calls to customers with the use of CRM

Answer multi-line phone calls and direct appropriately

Order supplies, ship mail via Fed Ex, UPS, Mail courier, etc.

ERA Wayne Slotter Realty, Inc. Lansdale, PA 2006 to 2007

Administrative Assistant / Website Coordinator

Design and maintain company website, flyers, brochures

Create and process all advertising, press releases, and ads for real estate publications

Process all listings, sales and new construction contracts (ie: Sal Lapio Construction)

Worked with conveyancer with sales

Personal assistant to agents

Greeting customers and arranging conference rooms and appointments for Employer, settlements and meetings.

Answer Multi-Line phone calls and direct appropriately.

Order supplies, shipping via Fed Ex, UPS shipments , and regular mail, etc.

H&R Block Regional Office, Lansdale, PA 2005 to 2006

Administrative Assistant, Event Planner/Coordinator

Prepare and send out all accounts receivables and payables

Managed all office work including meetings, travel arrangements, scheduling agendas, meetings with Regional and Asst Regional Director and Agents.

Personal Assistant to the Assistant Regional Director.

Typing all correspondences all answering phones and all administrative duties.

Handle/Coordinate events for Regional and District Managers and 100 Agents, ensuring event runs smoothly, stays on budget and schedule, making sure all food, hotel rooms, conference rooms, media equipment, and personally traveling and meeting with the venues .

Answer Multi-Line phone calls and direct appropriately

Order all supplies, Fed Ex, UPS shipments, etc.

Long & Foster Real Estate (Blue Bell, PA) 2004 to 2005

Administrative Assistant

• Create, develop and process all advertising, press releases, and ads for real estate publications

Process all listings, sales and create and type all correspondences

Worked with conveyancer with all sales

Maintain policies & procedures for agency handbook

Order of all supplies, Fed Ex, Ups Shipments, etc.

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Marlene Long

Provide administrative and training support for three offices and 90 employees

Answer Multi-Line phone calls and direct appropriately

FJF Sports (sales promotion business) , Lansdale, PA 1997 to 2004

Office Manager / Website designer / Graphic Designer / Book Promoter

Created, designed and produce book on Triple Crown winners, “A Century of the Triple Crown”.

Managed the publication process from beginning to end, including creation of marketing materials, proposals, press releases, corporate financing, printing, processing of orders and shipping

Managed all office work including Website maintenance, bookkeeping, cash-flow analysis, meetings, travel arrangements, scheduling and invoice tracking, agendas, meetings with clients and potential clients to sell and set up book signings, tread shows, and various other signings.

Met with writers , jockeys and trainers to obtain accurate content

Ordering of all supplies, Fed Ex, UPS shipments, etc.

Coordinated major fundraising events – East Coast Senior Challenge Bowling Tournament, various celebrities (ie: baseball, football, jockeys from thoroughbred horse racing and book signings)

Organized celebrity event fundraisers (Larry Bowa signing)

Graphic design of flyers, brochures, and signs including copywriting, proofs, quotes, etc.

Answer Multi-Line phone calls and direct appropriately

PROFESSIONAL SKILLS:

• Ability to manage all aspects of office administration

• Commissioned, bonded and insured Notary Public / PA Certified Notary Signing Agent with the National Notary Assoc. and notarized several hundred Loan/Mortgage signings

• Completed Real Estate Course exams to become a licensed real estate agent

COMPUTER SKILLS:

> Microsoft Office 97 through 2010 Word, Excel, PowerPoint, Outlook, Publisher)

> Windows 98 thru Windows 7 > Front Page > Corel Draw > Adobe Photoshop > Quark 4.0 > Jack Henry

> Vertex > Encore > Medavante >Zeus >Quickbooks >Quicken > Check Imaging Programs >Snergy

>Document Imaging Program

EDUCATION:

Quakertown High School 1983

VOLUNTEER HIGHLIGHTS:

• Participate in church choir

• Participate in church Bell Choir

• Director of special needs Bell Choir

HIGHLIGHTS:

Strong verbal, written, organizational and communication skills

Knowledge of and experience in the use of computer software

Adaptable to changing priorities

Flexible and problem solving skills

Excellent written and communication skills

Strong customer service orientation.

Strong teamwork orientation.

Technology Requirements • Jack Henry • Vertex • Dept–related software • All Microsoft Office Programs, Outlook •Publisher •Graphic Design Programs • Encore •Zeus • Medavante •Trend and other Real Estate Programs

REFERENCES: Upon Request

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