Customer Service Specialist

**** ****** ** ***********, ** *****

850-***-****, *******@*******.***

Edwin Carde, Jr.

Objective To obtain a position where I can maximize my computer knowledge and customer service experience.

Experience 2006–2009 Department of Revenue Tallahassee, FL

Revenue Specialist II

• Provided clerical support using but not limited to MS Word, Excel and Outlook. Routed/answered incoming calls from the public resolving consumer concerns/questions

• Assisted in collecting back owed taxes.

2005–2006 DBPR Tallahassee, FL

Regulatory Specialist I

• Examined, evaluated, inspected, monitored and/or investigated eligibility and/or conformity with laws and regulations governing legal compliance of licenses, permits, and permit holders.

• Received and assisted all incoming callers regarding generalists licensing.

2004–2005 Comfort Suites Tallahassee, FL

Night Auditor

• Managed billing entries using MS Excel and accounting software. Reconciled daily accounts receivable.

• Check guest in/out. Answered/Routed calls appropriately.

2003–2004 Correction Corp of America Quincy, FL

Correctional Officer

• Provided direct supervision of offenders within areas of the prison

• Completed corrections paperwork utilizing copier, fax and computer.

Education 1995 Adult Education Center Tallahassee, FL

• GED

References Available upon request.