Quality Customer Care Executive

RESUME

No.*,Raniammal Street

Tharamani, Chennai-600113

Email:*******.******@*****.**

M.S.KATHER MOHIDEEN Mobile: 979*******

JOB OBJECTIVE:

Aspiring to work and build a unique, challenging business model that will envisage investigation, design and deploying new ideas and technologies. To be an integral part of organization from conceptualization to implementation.

EDUCATIONAL DETAILS:

• Educational Qualification:

S.S.L.C passed in 2007 in Sivanthi Matriculation higher secondary school, Cheranmahadevi.

• Technical Qualification:

DIPLOMA IN ELECTRONICS AND COMMUNICATION ENGG in 2010 in Scad polytechnic college, Cheranmahadevi.

ADDITIONAL QUALIFICATION:

• Diploma in Business Process Outsourcing (DBPO)

• Cell Phone Servicing.

PROJECT

• Remote Control of Industrial Machines Based on GSM Technology.

Professional Experience in BPO industry:

Dec 2010 till now Customer Care Executive

Aircel retailer helpline

Allsec technology

Job Description:

• Handling inbound calls for retailer helpline

• Achieving metrics like Quality, AHT, Login hours & short calls

Achievements:

• Won “Up beat performer”in the month of June,July10 for improving my quality.

STRENGTHS:

1. Highly Self-Motivated Person

2. Willingness to Learn Things

3. Ability to Work individuality as Well as in a Team

4. Positive thinker and Quick Learner

5. Able to handle Escalations

6. Able to Finish the work within the Provided Time

HOBBIES:

• Browsing

• Computer Assembling

• Reading Books

• Watching News

LANGUAGES KNOWN:

• TAMIL

• ENGLISH

PERSONAL DETAILS:

Name : M.S.Kather Mohideen

Father’s Name : P.M.Sheik Mohideen

Date of birth : 26-04-1991

Sex : Male

Marital status : Single

Nationality : Indian

Address for communication : No.7,Raniammal Street

Tharamani, Chennai-600113

Tamilnadu(INDIA)

Contact No : 979*******

E-mail id : *******.******@*****.**

Language Known : English & Tamil

DECLARATION

I here by declare that all the information stated above is true to the best of my knowledge.

Thanking you,

Place: Yours truly,

Date: (M.S.Kather Mohideen)

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