Customer Service

Objective

Customer Service Specialist in an organization with a stable environment that will lead to a lasting relationship in the field of Business Administration and Management.

Profile

Motivated, personable business professional with a genuine interest to help. Six successful years of Customer Service and Management experience, and one year of Medical experience. Talent for quickly mastering technology recently completed Microsoft Office Suite certificate course. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meetings and deadlines. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Scheduling

Computer Savvy

Customer Service

General Office Skills Type 65 wpm

Inventory Control

Marketing & Sales

Project Management Telephone Etiquette

Accounting/Bookkeeping

Professional Presentations

Front-Office Operations

Professional Experience

COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY

Proficient in developing excellent relationships with clients and peers

Able to accurately complete and meet paperwork deadlines.

Handle high-pressure situations and deadline.

Highly motivated and goal-oriented, accurate, thorough and precise in attention to details

Handled business management skills (scheduling, cash management, inventory control, and reporting)

Continuously update knowledge of wireless products, services, industry trends and the competitive dynamics of the marketplace

CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING

Responsible for overseeing entire aspects of the store's operations. Approve visual displays, setting up price policies, and marketing

Monitored profits, loss, annual sales, auditing gross profits on a monthly, yearly basis. Placed orders for clothing and estimating the amount of inventory needed

Generate new business in through prospecting, cold-calling, networking and generating leads and referrals.

Resolve customer issues in a timely and empathetic manner. Maintain and grow existing customer base and manage churn

DETAIL MASTERY & ORGANIZATION

Manage all aspects of day-to-day operations as an Assistant Manager of Last Stop

Supervision of a total of twelve sales associates

Achieving financial objectives and business plan

Placed orders for clothing and estimating the amount of inventory needed

Loss management, inventory control, loss prevention, reporting purchase orders

Employment History

ADMIRAL SECURITY - 4401 E/W HWY, BETHESDA, MD.

UNARMED SECURITY- 3/2010 - PRESENT

CHARLEY’S CRANE SERVICE – Landover, MD

Dispatcher/Call Center 2/2010- 3/2010

LAST STOP – Temple Hills, MD; Waldorf, MD

Assistant Manager, 2005 to 2010

INTOUCH WIRELESS – Waldorf, MD

Manager in Training, 2009 to 2009

Deb Shops – Waldorf, MD

Assistant Manager, 2008 to 2009

Education

DOCTORS HELP – Oxon Hill, MD

Phlebotomy Technician Certificate, 2011 GPA: 4.0/4.0

(12 credit hours)

SANFORD BROWN MEDICAL INSTITUTE – Landover, MD

Certificate in Medical Assisting, 2008 GPA: 3.5/4.0

(720 credit hours)

WESTLAKE HIGH SCHOOL – Waldorf, MD

High School Diploma, 2004 GPA: 2.5/4.0

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