Medical Assistant Customer Service
Resume:
DESHANE' STANLEY
Alpharetta, GA, 30004 United States
***************@*****.***
CAREER OBJECTIVE Secure a professional medical assistant position in a reputable medical facility where I can continue to develop and enhance my hands-on skills and knowledge in the medical field.
SKILLS Experienced working in fast paced environments demanding strong organizational, technical and interpersonal skills. I am Trustworthy, ethical and committed to superior customer service. Confident and poised in interaction with individuals of all levels. Detail oriented and resourceful in completing all job duties: able to multi-task effectively. Capabilities include:
• Appointment scheduling
• Answer multi-line telephone to screen, forward and take messages.
• Assemble charts for new patients, including obtaining previous records and test.
• Hear and resolve complaints from customers, patients, and public.
• Computer-literate in Medisoft, EHR, and Microsoft Office (Word, Excel, Publisher, Power Point)
PROFESSIONAL EXPERIENCE CHATTAHOOCHEE GYNECOLOGY, DULUTH, GA UNITED STATES
Medical Assistant, Jan 2012 – present
• Collect blood, tissue or other laboratory specimens, log the specimens, and prepare them for testing.
• Help physician examine and treat patients
• Schedule appointments for patients.
• Perform routine laboratory tests and sample analyses.
• Filing, mail, and chart maintenance
• Greet and log in patients
• Prepare and administer medications as directed by a physician.
• Interview patients to obtain medical information and measure their vital signs, weight, and height.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
• Show patients to examination rooms and prepare them for the physician.
• Scan medical records into EHR
FIREHOUSE SUBS, ALPHARETTA, GA UNITED STATES
Assistant Manager, Oct 2009 – Oct 2010
• Investigate and resolve customer complaints about food, quality and service
• Oversee inventory and ordering of food, equipment and supplies
• Settle out cash drawers at beginning and end of every shift
• Receive payment by cash, credit card or gift card
• Administer clean up duties
• Issue receipts, credits or change due to customers
• Ensure customers are satisfied with their dining experience
Cashier, Oct 2008 – Oct 2009
• Maintain clean and orderly checkout areas.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Greet customers entering establishments.
• Issue receipts, refunds, credits, or change due to customers
ZAXBY'S , ALPHARETTA, GA UNITED STATES
Cashier, Mar 2007 – Oct 2008
• Issue receipts, refunds, credits, or change due to customers.
• Maintain clean and orderly checkout areas.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Greet customers entering establishments.
EDUCATION SANFORD BROWN COLLEGE, DUNWOODY, GA UNITED STATES
Medical Assistant , February 2012
• Sterilizing instruments (autoclave)
• Utilize computer software( Medisoft, MS Word, Excel, Power Point, and Publisher)
• Perform ICD-9 and CPT Coding
• Measure vitals: adult, child and infant
• Appointment scheduling
• Laboratory requisition forms
• Perform rapid strep and HCG test
• Venipuncture by syringe, vacuum tube system, and butterfly needle system
• Perform hemoglobin, hematocrit, blood glucose and cholesterol testing
• Administer parenteral medications: Intradermal, Intramuscular, Subcutaneous
• Capillary puncture
• CPR and First Aid Certification
• Medical asepsis and sterile technique
• Urinalysis
• Perform EKG and respiratory testing
• Complete CMS-1500 claim forms
• Sterile tray preparation
• Patient interview and SOAP note documentation
• Perform visual acuity testing
REFERENCES References given upon request
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