Thomas E. Wallace

Address: **** ****** *********, ************, ******* 32277

Home Phone: 904-***-**** ~ Email: pwwzvx@r.postjobfree.com

SUMARY:

• Qualified and experienced Information Technology Manager.

• Sixteen years experience in the Information Technology field, voice and data communications

• G3R and Audix administration experience

• Project management team deliverables for technical aspect of projects

• Seeking stable position to enable professional and personal growth, within the industry

• Communication, technical, analytical, and organizational skills.

• Tape libraries, desktops, laptops, servers, database creation and maintenance, Information Security, Switches and Routers

• Provide leadership with staff, organizational and financial plans with upper management and staff, and carry out business plans, policies, and requirements provided by the business.

EDUCATION:

• 2005 – Present Completed 45 Dell Certifications via Dell Certified Systems Expert website, MS Project 2007, CompTIA Network + Certification, CompTIA Security + Certification and completed classes in CCNA ICND1, CCNA ICND2. Currently studying for CCNA certification exams.

• 1985 – 2005 CompTIA A+ Certification, Microsoft Certified Professional, Data Communication, PC hardware, Memory Management, BindView training and 2 semesters at Jones College Business Management

• 1980 –1983 Naval qualification for maintenance of various shipboard equipment, firefighting and “Personnel man Class A Administration School” for the administering of enlisted men’s records

• 1978 -1979 Senior High School Diploma, Highline High School, Seattle, Washington

SKILLS AND QUALIFICATIONS:

• Proven ability to lead, and to be led, influence others, and work with diverse teams in the successful accomplishment of collective goals, foster teamwork, strong written and oral communication skills, excellent customer service and interpersonal skills, ability to obtain objectives with little supervision. Time management and attention to detail, ability to multi task while prioritizing objectives, strong organizational and research skills, and attention to detail, technical management skills.

• End-user fixes and end-user training, solid background in problem solving and troubleshooting, analytical skills resulting in problem resolutions, results analysis, and end user training (as well as excellent customer service and interpersonal skills)., network wiring, installation, and support, wireless configuration, and remote access configuration.

• ;

• Experience in Information Technology Audit and Compliance, Procurement, Policy and Procedure revisions, and related upgrades

• Large system evaluation, upgrade, reporting and implementation for Data Backup, Novell and BindView systems

• Experience gathering requirements for various software and hardware projects

• Determining system and process improvements; complete management of implementation, and testing to evaluate end product requirements

• Infrastructure development and project management

• Data recovery media tracking for Citibank Corporate off-site storage facility, and “continuity of business” representative for back-up media

Software skills include:

• Windows NT, 95, 98, 2000, and XP client and server, Windows client and server, custom asset tracking and management Web-based application (P2P), Web-based portal software (PlanView), Remedy Action Request System, Domino, Rumba and Extra.

• Proficient in Microsoft Project, Microsoft Visio, Microsoft, Internet Explorer, Exchange and Microsoft Outlook email applications, Lotus Notes, Adobe Writer, Microsoft Front Page, Microsoft Publisher, and Adobe Writer.

• Fundamental or basic skills in the following; UNIX and Visual Basic programming, Microsoft Enterprise Administrator, and Novell Netware Administrator for Windows environment, Database programming: Microsoft Access, Mozilla Firefox

Hardware skills include:

• Compaq and Hewlett Packard (HP) server installations, configurations and repair.

• Currently hold certifications in the following; Dell Certified System Expert in Desktops XPS 730X, Optiplex, Vostro 420, 840, Precision R5400, ATX V.1, Foundation Desktop 2007 and 2008, DSP AIO 20 Desktop Chassis, DSP Desktop V.2 Chassis, Slim-Tower Chassis, Mini-Tower V.3 Chassis.

• Portable certifications in Inspiron 910, 1210, 1420, 1520, 1521, 1525, 1526, 1720, and 1721, Studio 1435, 1535/1536, Precision M2400, R5400, Latitude D531, D630 XFR, E4300, E4200, E5400, E5500, E6400, E6400 ATG, E6500, XPS M1330, M1530, and M1730, DSP Televisions - TV 101 Customer Handling Skills, Dell Soft Skills, Point of Sale Product, Foundation Portables 2007 and 2008, DSP Client – On-Site Troubleshooting with Power Tester, Dell Electro Static Discharge, Trusted Advisor for Field Service, and Basic Wireless Technology

EMPLOYMENT HISTORY

January 2009 - Present Private Consultant/PC Network repair and installation

Responsibilities included:

• Recommendations and actual conversion of old configurations of private networks to newer more efficient configurations.

• PC hardware repair, data migration, Wireless network installation, hardware installation and software training.

November 2006 – December 2008, Lead Technician Unisys Corporation, Inc.

Responsibilities to Unisys reporting of daily activities, monitoring two work queues for the distribution of troubles reported to Dell by Citibank’s Help Desk. Lead Technician for eight other technicians. Mentored, trained and completed daily quota of completed calls as expected by management.

• August 1985 – April 2006, Assistant Vice President, Analyst- Backup/Restore LAN Administrator, Citibank Corporate, Inc.

• Audit and compliance, control of off-site tape media management

• Level 2 Continuity of Business Representative, all critical files and disaster recovery materials

• Novell gateway server administration and audit and compliance reporting for Novell

• BindView Reporting Server.

• Project team liaison for large project additions and moves

• Projects: installation, configuration, movement and upgrade of servers

• SMS software administration,

• On-call rotation for server team

• Tier 2 desktop support and phones

• Troubleshoot hardware, software, and connectivity from workstation to hub

• Installation of fiber cabling pulls from wiring closets to specific areas and workstations,

• Provided after hours help-desk and switchboard operator support

• Tape and disk media backup support on Sun Microsystems and Servers,

HONORS/RECOGNITION:

• Dean’s List, Jones College, 1986

• Malcolm Baldrige Quality Award, 1992

• Governor's Silver Quality Award, 1992

• AT&T Universal Cards Services Information Technology Services Team Excellence Award, 1992

• Information Technology Team Award New Jacksonville Campus, 2005

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