Resume Revised

BYRON A. STEWART

***** ****** **** *** • Baton Rouge, LA 70814 • *.*********@*******.*** • 225-***-****

QUALIFICATIONS SUMMARY

Uniquely qualified for positions requiring superb sales/marketing skills and management privileges.

• Highly organized and goal oriented.

• Strong communication skills with people of all levels and roles.

• Able to learn and apply new ideas and skills.

• Expertise in resolving escalated customer service issues.

• Ability to adapt quickly to challenges and changing environments.

• Enthusiastic, creative, and willing to assume increased responsibility.

• Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®).

EDUCATION AND TRAINING

• Current GPA: 3.01

• Organizational Communications/PR (major) and Political Science (minor)

• National Dean’s List (SRS)

• Course work is as follows: Workforce Writing and Vocabulary, Principles of Economics, Mass Communications and Political Science.

Southeastern Louisiana University

EXPERIENCE

Mosaic

Field Merchandising Specialist (2008-present)/ Sales Specialist (2009-present)

Setting forth outstanding merchandising assignments for clients

• Performing and conducting audits for numerous clients

• Working strictly with HP, GE Money, Fellows, and many other different vendors throughout several retail stores

• Insuring that the clients have the correct items stocked properly

• Working to make sure plan-o-grams are set correctly

• Working resets

AT&T Mobility

Retail Sales Consultant (2007-2008)

Used a competitive spirit to achieve sales goals

• Staying up-to-date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, TV entertainment tools, etc.

• Understanding customers’ data/entertainment and communication needs and helping them discover how our products meet those needs

• Multi-tasking in a fast paced team environment

• Working a variety of hours including weekends, evenings and holidays

• Educating and engaging customers through product demonstrations

• Interacting with customers and providing prompt and courteous customer service to all customers

CompUSA Inc.

Communications Sales Representative/Supervisor (2006- 2007)

• Completed returns

• Operation of the cash register

• Assisted customers with cell phones, cameras, computers, etc.

• Processed new cell phone applications

• Processed return audits

• Knowledge of replacements plans and return policy

• Directed employees in a professional manner

• Worked daily paper work before and after shifts were completed

United State, Department of Homeland Security

FEMA, Contractor Employee- Baton Rouge, LA

Customer Care/Service Specialist (2005 to 2006)

Serve as a DAA assisting those who have suffered personal and financial losses due to Hurricanes Katrina and Rita

Responding promptly, compassionately, and carefully to the applicants’ needs was a part of my job. I had to remain professional and pleasant at all times so that the applicants could understand me and the information I was providing them. I also resolved customer complaints and problems; and then process customer complaints to resolution by performing follow-up to ensure that resolution has been achieved and that supporting documentation is on file.

• Provided clear and precise instructions to applicants on how to work their case.

• Gave applicants information about the way the FEMA program works and how each section is implemented.

• Gained responsibility on helping to keep files going and up to date.

• Achieved knowledge on reviewing claims, duplicates, etc.

• Received outstanding positive comments from applicants, as well as exceptional feedback from management.

Byron Stewart

4520 S Sherwood Forest Ste 104

Baton Rouge, LA 70816

October 10, 2009

To Whom This May Concern:

I am writing in response to your advertisement online for a customer service position. After reading your job description, I am confident that my skills and my passion for technology are a perfect match for this position.

I would bring to your company a broad range of skills, including:

• Customer Service skills

• Cash Handling experience

• Computer literate

• Sales experience

• Supervisor experience

I would welcome the opportunity to further discuss this position with you. If you have questions or would like to schedule an interview, please contact me by phone at 225-***-**** or by e-mail at *****.*******@*****.***. I have attached my resume for your review, and I look forward to hearing from you.

Sincerely,

Byron A. Stewart

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