Human Resources Customer Service
Resume:
Brenda L. Bermudez, M.B.A.
***** ************ ***. *********, ** 44135-1620
********.******@*****.***
PROFESSIONAL SUMMARY
Seasoned and dedicated Human Resources Professional with extensive experience over sixteen years of working in human resources settings, and acquired education in Business Management. Self-motivated, detail-oriented, dependable hard worker who leads by positive example. Proven strengths and training in:
● Supervisory Assistance ● Ad hoc Report Writing ● Customer Service
● MS Office ● Bilingual English/Spanish ● Research/Analytical Skills
● Troubleshooting/team player ● Communication ● Negotiation/conciliation skills
PROFESSIONAL EXPERIENCE
Treasury Department of Puerto Rico, San Juan Puerto Rico 1996 – 2011
Labor Relations Specialist – Office of Labor Relations 2009 – 2011
Preparation, handling and evaluation of disciplinary measures cases. Conducting of administrative hearings; analysis of cases, mediations between supervisor and employees; preparation and collaboration of arbitration cases; meetings with supervisors; active participation in collective bargaining; advice and training supervisors on labor matters; design workshops to supervisor and group leaders; administrative work; advising senior management on human resources and labor matter.
Achievements: Exceptional performance in the handling of people with difficult conduct, like mediator of conflicts. Establishment of controls to save money and to stops high costs. Two collective bargaining contracts of 2,500 employees negotiated into negotiator committee.
Human Resources Generalist – Division of Personnel Relations 2001 – 2009
Transact and prosecute all application related with retirement business. Collaborate and offer orientation about medial plans. Drafting letters, proposals and communications of highly confidential nature. Prepare and actualize computer database. Orientate employees that request information about retirement business. Develop and maintain controls of retirement business. Participate in the design and distribution services and the affirmative action plans. Handle investigations, safety and health accommodations.
Achievements: Have developed and implemented enterprise norms, procedures and public politics. Collaboration into creation and digitization of all records of retirement employees program.
Human Resources Generalist – Employee Assistance Program 1996 – 2001
Leads administrative management personnel. Substitutes the Office Director in its duties in case of absence. Assisted to the Office Director in the accomplishment of its duties. Oversee administrative and support personnel. Report writing of weekly events. Design, presentation of training, seminaries and workshops. Planning and coordination of meetings of interdisciplinary health personnel. In charge of handling confidential employee records. Coordination of appointments. Drafting of letters and memos.
Brenda L. Bermudez, MBA Page 2
Administration of Juvenile Institutions, San Juan Puerto Rico 1994 – 1996
Human Resources Assistant – Division of Licenses (Leaves) 1995 – 1996
In charge of assistance registration of 300 employees. Tally of licenses. Compose pay reports and recommendations. Collaborate in payroll procedures. Handle kronos & AP computer applications. Collaborate in special project of employee retribution plan.
Human Resources Assistant – Division of Recruitment & Staffing 1994 – 1995
Review and evaluating of new applications. Evaluations of the skills and qualifications of the candidates to do recommendations. Preparing listings of tenth of possible candidates for vacant positions. Collaborate in interviews of potential candidates. Drafting letter to candidates. Coordinates appointments.
Achievements: Collaboration in the massive enterprise Evaluation & Evolution of Jobs.
EDUCATION
Metropolitan University, San Juan, Puerto Rico
Master Degree in Business Administration, Human Resources, GPA: 3.30
Relevant Coursework: Collective Bargaining, Organizational Behavior, Compensation & Benefits Administration, Management & Finance Accounting, Business Research Methods.
Metropolitan University, San Juan, Puerto Rico
Bachelor Degree in Business Administration, Management, GPA: 3.09
Relevant Coursework: Business Law, Personnel Administration, Labor Relations, Psychology, Production & Operation Management.
CERTIFICATIONS
● Conflict Mediator
● Personnel Administrator
● Training of Trainers
AFFILIATIONS
● Member of Ohio State Bar Association 2012 – to present
● Member of National Society of Hispanic MBA’s 2012 – to present
● Member of Labor Relations 2002 – to present
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